Remote Overnight Brokerage Concierge

Rainfall Ventures; Westlake (OH); Hybrid; USD 47,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Life & disability insurance

Fertility benefits

Mental health benefits

401(k) matching

Time off & holidays

Office meals & events

Job summary

Robinhood is seeking a Concierge Desk Representative to empower our most active customers with complex issues and proactive engagement. You’ll build long-lasting relationships by educating customers and addressing early indicators of problems, delivering empathetic and product-savvy support.

The role supports Denver, CO and Westlake, TX offices with in-person onboarding for 5 days per week, then remote shifts with overnights at least 5 days a week.

Qualifications

• 3+ years of experience at a brokerage or licensed financial services environment.
• FINRA Series 7 and 63 required.
• Series 3 and Series 66 preferred and must be obtained within a specified timeframe after employment.
• Strong proficiency with multi-leg options, margin, crypto, and futures.
• Excellent verbal and written communication; able to translate complex topics clearly.
• Experience with CRM tools and feedback systems (e.g., Salesforce, Slack).

Responsibilities

• Provide exceptional support to high-value clients by resolving complex issues promptly with empathy.
• Conduct personalized, goal-oriented conversations to understand customers' financial journeys.
• Offer clear, compliant guidance across investment products and strategies.
• Serve as a trusted point of contact for complex tools including multi-leg options, margin, crypto, and futures.
• Maintain high customer satisfaction with measurable feedback.
• Share insights from interactions to improve products and services.
• Collaborate with peers to optimize outreach and support workflows.

Skills

Communication

Empathy

Customer advocacy

Adaptability

CRM experience

Tools

Salesforce

Slack

Job description

Robinhood is seeking a Concierge Desk Representative to empower our most active customers with complex issues and proactive engagement. You’ll build long-lasting relationships by educating customers and addressing early indicators of problems, delivering empathetic and product-savvy support.

The role supports Denver, CO and Westlake, TX offices with in-person onboarding for 5 days per week, then remote shifts with overnights at least 5 days a week.