Remote Overnight Concierge - Elite Client Experience

Robinhood Markets, Inc.; Bellevue, Northern (WA, KY); Hybrid; USD 71,000 - 83,000; Full time

Benefits offered by this job

Lifestyle wallet

Health insurance (100% for employees)

401(k) matching

Equity ownership

Life & disability insurance

Mental health benefits

Paid time off & holidays

Job summary

Robinhood Markets, Inc. is seeking an Overnight Customer Experience Representative, Concierge, to support high-value clients with complex financial inquiries. The role emphasizes empathy, product knowledge, and proactive engagement across multiple trading tools.

The position supports in-person onboarding at Denver, CO and Westlake, TX offices, with overnight shifts, transitioning to remote shifts after onboarding. Base pay is competitively structured with bonus opportunities.

Qualifications

• 3+ years of experience at a brokerage or within a licensed financial services environment.
• FINRA Series 7 and 63 licenses required; Series 3 and 66 preferred and must be obtained within a specified period if not held.
• Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures.

Responsibilities

• Provide exceptional support to high-value clients by resolving complex issues efficiently, with empathy and understanding of their needs.
• Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys.
• Provide clear, compliant guidance across a range of investment products and strategies.
• Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures.
• Consistently deliver high customer satisfaction, tracked through customer feedback.
• Share insights from customer interactions with internal teams to improve products and services.
• Collaborate with peers to optimize outreach strategies and support workflows.

Skills

Customer empathy

Financial literacy

Communication

CRM tools

Education

FINRA Series 7 & 63 licenses

Tools

Salesforce

Slack

Job description

Robinhood Markets, Inc. is seeking an Overnight Customer Experience Representative, Concierge, to support high-value clients with complex financial inquiries. The role emphasizes empathy, product knowledge, and proactive engagement across multiple trading tools.

The position supports in-person onboarding at Denver, CO and Westlake, TX offices, with overnight shifts, transitioning to remote shifts after onboarding. Base pay is competitively structured with bonus opportunities.