Luxury Courtesy Patrol Agent | Resident Concierge

Stratton Amenities; Michigan; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Oakland, MI is seeking Courtesy Patrol Agents (Rovers) to support our luxury apartment and condo communities. You will observe, report security concerns, greet residents, and provide exceptional service during daily patrols.

The role requires strong communication, problem-solving, and the ability to respond promptly to residents and guests. A neat appearance, proactive attitude, and reliable teamwork are essential in maintaining a safe, welcoming environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Active listening and prompt, genuine responses to residents' and guests' requests.
• Clear thinking and concise decision-making under pressure.
• Professional appearance with a neat, well-groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation.
• Ownership-minded attitude toward the position and property.

Responsibilities

• Remain attentive to surroundings and avoid distractions.
• Welcome residents with a smile and provide exceptional service.
• Anticipate residents' needs and offer assistance.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect entrances, doors, gates, fire doors, docks, and elevators; report issues.
• Monitor gates and doors during shifts to ensure safety.
• Respond promptly to emergencies (fire alarms, elevator entrapments, accidents, etc.).
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and Concierge Director.
• Inspect doors and amenity spaces during patrols and reset furniture for the next day.

Skills

Communication

Problem-solving

Interpersonal skills

Guest service

Patrolling

Active listening

Decision making

Professional appearance

Organization

Ownership mindset

Job description

Stratton Amenities in Oakland, MI is seeking Courtesy Patrol Agents (Rovers) to support our luxury apartment and condo communities. You will observe, report security concerns, greet residents, and provide exceptional service during daily patrols.

The role requires strong communication, problem-solving, and the ability to respond promptly to residents and guests. A neat appearance, proactive attitude, and reliable teamwork are essential in maintaining a safe, welcoming environment.