Concierge Call Center Specialist

Crossing Hurdles; United States; Remote; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Crossing Hurdles is seeking an experienced executive/virtual assistant to provide phone-based support for US-based clients. You will place and receive calls, coordinate reservations and vendor confirmations, and ensure professional handling of requests.

The role requires excellent English, the ability to navigate automated phone systems, and a reliable quiet workspace with a good headset. You will collaborate with remote teammates to deliver a consistent customer experience.

Qualifikationen

• Experience in executive or virtual assistance or customer support via phone.
• Fluent, neutral English with strong improvisational skills for US interactions.
• Able to make outbound calls and navigate automated phone menus.
• Reliable high-speed internet, quiet workspace, and a quality headset.
• Experience in hospitality or travel; negotiation/escalation skills a plus.
• Ability to work autonomously and manage multiple tasks.

Aufgaben

• Place and receive phone calls for customers to complete tasks.
• Engage with businesses to gather information and fulfill requests.
• Navigate phone menus to reach appropriate contacts.
• Document outcomes and important details for every call interaction.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with remote professionals to ensure a consistent customer service experience.

Kenntnisse

Executive support

Virtual assistance

Customer support

Outbound calling

Phone system navigation

English proficiency

Multitasking

Remote work readiness

Hospitality/travel experience

Jobbeschreibung

Crossing Hurdles is seeking an experienced executive/virtual assistant to provide phone-based support for US-based clients. You will place and receive calls, coordinate reservations and vendor confirmations, and ensure professional handling of requests.

The role requires excellent English, the ability to navigate automated phone systems, and a reliable quiet workspace with a good headset. You will collaborate with remote teammates to deliver a consistent customer experience.