Virtual Concierge & Scheduling Specialist

OpenKrill; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training opportunities

Job summary

HighLevel is an AI-powered platform powering conversations, scheduling and collaboration for agencies and SMBs. We are hiring an administrative coordinator to greet customers, manage the lobby, answer emails and chats, and keep appointment calendars up to date.

You will route inquiries via our CRM, schedule meetings with teams, and support rapid, friendly service across time zones. A reliable home setup and strong communication are required.

Qualifications

• Experience in receptionist, scheduling or administrative roles.
• Ability to manage high call volumes and multi-task in a fast-paced environment.
• Strong written and verbal communication; comfortable with email, chat and SMS.

Responsibilities

• Greet customers and manage the lobby and call queue.
• Answer emails, SMS and chat; schedule appointments with team members.
• Route inquiries via CRM and maintain customer information records.
• Create and maintain a professional video conferencing environment (Zoom).
• Update calendars and assist with routine administrative tasks.
• Support at-risk customer needs and ensure timely follow-up.

Skills

Customer service

Time management

Organizational skills

Phone etiquette

Remote work readiness

CRM / workflow management

Education

High school diploma or equivalent

Tools

Google Calendar

Zoom

Slack

Google Suite

CRM

Excel / Spreadsheets

Job description

HighLevel is an AI-powered platform powering conversations, scheduling and collaboration for agencies and SMBs. We are hiring an administrative coordinator to greet customers, manage the lobby, answer emails and chats, and keep appointment calendars up to date.

You will route inquiries via our CRM, schedule meetings with teams, and support rapid, friendly service across time zones. A reliable home setup and strong communication are required.