Phone Concierge & Support Specialist

Crossing Hurdles; United States; Remote; MXN 180,000 - 300,000; Full time

Job summary

Crossing Hurdles is seeking a remote executive assistant to support US-based clients by managing phone calls, reservations, and service provider communications. You will handle high-volume, time-sensitive tasks with discretion and professionalism.

The role requires fluent English, excellent interpersonal skills, and the ability to navigate automated systems. You will collaborate with other remote professionals to ensure consistent, high-quality customer experiences while maintaining a quiet,

Qualifications

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.

Responsibilities

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Skills

Executive assistance

Virtual assistance

Customer service

Phone handling

Multitasking

Job description

Crossing Hurdles is seeking a remote executive assistant to support US-based clients by managing phone calls, reservations, and service provider communications. You will handle high-volume, time-sensitive tasks with discretion and professionalism.

The role requires fluent English, excellent interpersonal skills, and the ability to navigate automated systems. You will collaborate with other remote professionals to ensure consistent, high-quality customer experiences while maintaining a quiet,