Call Center Representative | $28/hr Remote

Crossing Hurdles; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

Crossing Hurdles is seeking an experienced executive/virtual assistant to provide phone-based support for US-based clients. You will place and receive calls, coordinate reservations and vendor confirmations, and ensure professional handling of requests.

The role requires excellent English, the ability to navigate automated phone systems, and a reliable quiet workspace with a good headset. You will collaborate with remote teammates to deliver a consistent customer experience.

Qualifications

• Experience in executive or virtual assistance or customer support via phone.
• Fluent, neutral English with strong improvisational skills for US interactions.
• Able to make outbound calls and navigate automated phone menus.
• Reliable high-speed internet, quiet workspace, and a quality headset.
• Experience in hospitality or travel; negotiation/escalation skills a plus.
• Ability to work autonomously and manage multiple tasks.

Responsibilities

• Place and receive phone calls for customers to complete tasks.
• Engage with businesses to gather information and fulfill requests.
• Navigate phone menus to reach appropriate contacts.
• Document outcomes and important details for every call interaction.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with remote professionals to ensure a consistent customer service experience.

Skills

Executive support

Virtual assistance

Customer support

Outbound calling

Phone system navigation

English proficiency

Multitasking

Remote work readiness

Hospitality/travel experience

Job description

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.