Concierge Auto Service Advisor — Growth & Perks

Tom Wood Automotive; Whitestown (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO & Vacation

Paid Holidays

Medical/Dental & Vision Insurance

401(k) with Company Match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

Service Awards

Career Advancement Opportunities

Job summary

Tom Wood Group in Anderson, IN, is hiring a Service Advisor to deliver concierge-level service in a luxury automotive environment. The role requires clear communication, automotive knowledge, and a commitment to excellence as the dealership transitions to a new Whitestown facility opening in 2027.

You'll write repair orders, coordinate with technicians and parts, prepare estimates, and maintain strong customer relationships while promoting service programs and warranties.

Qualifications

• Previous Automotive Service Advisor experience required.
• Strong knowledge of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.).
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional appearance and demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Deliver a warm, professional, concierge-level greeting to every client
• Actively listen to customer concerns and clearly explain service recommendations
• Maintain consistent communication regarding repair status, timelines, and additional needs
• Build long-term customer relationships to encourage loyalty and repeat business
• Accurately write repair orders reflecting customer concerns and technician findings
• Collaborate with technicians and parts departments to ensure efficient workflow
• Prepare detailed and accurate estimates for repairs and maintenance
• Review completed work with customers and explain findings clearly and confidently
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
• Achieve service sales goals while maintaining honesty, transparency, and trust
• Promote dealership programs, warranties, and service packages

Skills

Automotive systems knowledge

Communication skills

Multitasking

Dealership software (DMS)

Professional appearance

Driver's license

Tools

Xtime

Dealertrack

Job description

Tom Wood Group in Anderson, IN, is hiring a Service Advisor to deliver concierge-level service in a luxury automotive environment. The role requires clear communication, automotive knowledge, and a commitment to excellence as the dealership transitions to a new Whitestown facility opening in 2027.

You'll write repair orders, coordinate with technicians and parts, prepare estimates, and maintain strong customer relationships while promoting service programs and warranties.