Concierge Attendant & Guest Experience Expert

Remington Hospitality; Herndon (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

Remington Hospitality in Herndon, VA seeks a friendly Concierge to warmly greet guests in the lounge within 2 minutes of arrival and to act as a liaison with hotel departments for reservations and special requests.

The role also includes maintaining an information file on local services and attractions, recommending options, and selling hotel amenities while ensuring the concierge lounge is clean and organized.

Responsibilities

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Job description

Remington Hospitality in Herndon, VA seeks a friendly Concierge to warmly greet guests in the lounge within 2 minutes of arrival and to act as a liaison with hotel departments for reservations and special requests.

The role also includes maintaining an information file on local services and attractions, recommending options, and selling hotel amenities while ensuring the concierge lounge is clean and organized.