Concierge Asset Protection Specialist

Green Thumb Industries (GTI); Warwick (RI); On-site; USD 25,000 - 32,000; Full time

Job summary

Green Thumb Industries in Warwick, RI seeks an Asset Protection Specialist to blend hospitality, safety, and guest service. You greet guests, manage check-in, monitor entry points, and uphold compliance with a warm, professional presence.

You de-escalate conflicts, support operations, escort visitors, and assist in training new APS teammates. This dynamic, out-of-desk role requires alertness, mobility, and a genuine care for guest well-being and safety.

Qualifications

• At least 1 year of customer-facing or concierge exposure.
• Understanding of safety, privacy, and compliance expectations.

Responsibilities

• Greet all visitors with warmth and positivity.
• Manage check-in professionally and efficiently while upholding compliance.
• Set the "RISE Vibe" from entry for guests.
• Provide basic concierge-level support and direct traffic.
• Deter incidents with a visible, approachable presence.
• Monitor entry and perimeters to ensure safety and compliance.
• De-escalate situations with empathy and clear communication.
• Escort customers and support operations while staying mobile.
• Report safety or compliance incidents promptly.
• Assist with emergency procedures and preparedness.
• Conduct visual inspections per SOPs to maintain security.
• Foster cross-functional collaboration and share safety insights.
• Train new APS teammates and perform other duties as assigned.

Skills

Guest service

De-escalation

Communication

Mobility

HIPAA compliance

Teamwork

Job description

Green Thumb Industries in Warwick, RI seeks an Asset Protection Specialist to blend hospitality, safety, and guest service. You greet guests, manage check-in, monitor entry points, and uphold compliance with a warm, professional presence.

You de-escalate conflicts, support operations, escort visitors, and assist in training new APS teammates. This dynamic, out-of-desk role requires alertness, mobility, and a genuine care for guest well-being and safety.