Concierge Agent

Salamander Middleburg; Middleburg (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and paid holidays

Employee dining program

Resort discounts

Job summary

Salamander Resort & Spa in Middleburg, Virginia seeks a Spa Concierge to greet guests, schedule appointments, answer questions, process transactions, and ensure a seamless, personalized spa experience.

You will be the welcoming face, coordinating with therapists and resort departments while maintaining Forbes Five-Star service standards. Compensation is $12 per hour plus service charge, with total earnings potential of $21–$23 per hour based on business levels and performance.

Qualifications

• Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills with the ability to learn reservation and scheduling systems.
• Exceptional organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Answer incoming telephone calls promptly while providing accurate information about spa services, treatments, resort amenities, and promotions.
• Schedule, modify, and confirm spa appointments.
• Check guests in and out for spa services and process payments accurately.
• Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.
• Coordinate communication between therapists, attendants, and other resort departments to ensure seamless guest experiences.
• Maintain accurate guest information and reservation records.
• Respond promptly to guest requests and resolve concerns with professionalism and urgency.
• Support daily spa operations while maintaining Forbes Five-Star service standards.
• Perform other duties as assigned.

Skills

Customer service

Hospitality experience

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

Spa Concierge (Spa Front Desk)$12 per hour + service chargeJoin the Forbes Triple Five-Star Salamander Resort & Spa Team

Nestled on 340 scenic acres in the heart of Virginia's horse and wine country, Salamander Resort & Spa is one of only a select few Forbes Triple Five-Star resorts in the United States. We are committed to delivering exceptional guest experiences and providing rewarding careers in luxury hospitality. If you are passionate about outstanding service and enjoy creating memorable experiences, we invite you to join our award-winning team.

Position Overview

As a Spa Concierge, you will be the welcoming face of our award-winning spa. Similar to a luxury hotel Front Desk Agent, you will provide exceptional guest service by greeting guests, scheduling appointments, answering questions, processing transactions, and ensuring every guest enjoys a seamless, personalized experience.

What You'll Do

• Welcome every guest with warmth, professionalism, and genuine hospitality.

• Answer incoming telephone calls promptly while providing accurate information about spa services, treatments, resort amenities, and promotions.

• Schedule, modify, and confirm spa appointments.

• Check guests in and out for spa services and process payments accurately.

• Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.

• Coordinate communication between therapists, attendants, and other resort departments to ensure seamless guest experiences.

• Maintain accurate guest information and reservation records.

• Respond promptly to guest requests and resolve concerns with professionalism and urgency.

• Support daily spa operations while maintaining Forbes Five-Star service standards.

• Perform other duties as assigned.

Qualifications

• Must be at least 18 years of age.

• High school diploma or equivalent required.

• Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.

• Excellent communication and interpersonal skills.

• Strong computer skills with the ability to learn reservation and scheduling systems.

• Exceptional organizational and multitasking abilities.

• Professional appearance and positive attitude.

• Flexible schedule, including weekends and holidays.

Why You'll Love Working Here

• Compensation: $12.00 per hour plus service charge. Opportunity to earn $21–$23 per hour total compensation based on business levels and individual performance.

• Medical, dental, and vision insurance

• Company-paid life insurance

• 401(k) with company match

• Paid time off and paid holidays

• Employee dining program

• Resort discounts, including spa, dining, and retail

• Career growth opportunities throughout the Salamander Collection

• Ongoing training and development in Forbes Five-Star luxury hospitality

• Supportive, team-oriented culture focused on excellence and service

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.