Luxury Spa Concierge - Front Desk (VIP Service)

Salamander Middleburg; Middleburg (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and paid holidays

Employee dining program

Resort discounts

Job summary

Salamander Resort & Spa in Middleburg, Virginia seeks a Spa Concierge to greet guests, schedule appointments, answer questions, process transactions, and ensure a seamless, personalized spa experience.

You will be the welcoming face, coordinating with therapists and resort departments while maintaining Forbes Five-Star service standards. Compensation is $12 per hour plus service charge, with total earnings potential of $21–$23 per hour based on business levels and performance.

Qualifications

• Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills with the ability to learn reservation and scheduling systems.
• Exceptional organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Answer incoming telephone calls promptly while providing accurate information about spa services, treatments, resort amenities, and promotions.
• Schedule, modify, and confirm spa appointments.
• Check guests in and out for spa services and process payments accurately.
• Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.
• Coordinate communication between therapists, attendants, and other resort departments to ensure seamless guest experiences.
• Maintain accurate guest information and reservation records.
• Respond promptly to guest requests and resolve concerns with professionalism and urgency.
• Support daily spa operations while maintaining Forbes Five-Star service standards.
• Perform other duties as assigned.

Skills

Customer service

Hospitality experience

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

Salamander Resort & Spa in Middleburg, Virginia seeks a Spa Concierge to greet guests, schedule appointments, answer questions, process transactions, and ensure a seamless, personalized spa experience.

You will be the welcoming face, coordinating with therapists and resort departments while maintaining Forbes Five-Star service standards. Compensation is $12 per hour plus service charge, with total earnings potential of $21–$23 per hour based on business levels and performance.