Reservation Agent

Salamander Middleburg; Middleburg (VA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Competitive Compensation

Hourly Pay

Sales Commission

Performance Recognition

Outstanding Benefits

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Company-Paid Holidays

Complimentary Associate Meals

Employee Discounts on Rooms, Dining, +

Job summary

Salamander Middleburg in Middleburg, VA is seeking a Reservations Sales Agent to join our reservations team. You will be the first contact for guests, providing exceptional service and converting inquiries into reservations for guestrooms, spa, dining, and packages.

You will maximize revenue through consultative selling and upselling opportunities while collaborating with other departments to ensure an outstanding guest experience. This is a commission-eligible role with competitive hourly pay.

Qualifications

• High School Diploma or GED is required.
• Experience in hotel reservations, luxury hospitality, guest services, or related roles is preferred.
• OPERA PMS experience is preferred; strong Microsoft Office skills are expected.
• Typing speed of 50 WPM and excellent verbal/written communication skills are required.

Responsibilities

• Handle inbound reservation inquiries and convert them to bookings with Forbes Five-Star service.
• Sell guestrooms, packages, and resort experiences while upselling amenities.
• Maintain guest records, process changes, and coordinate with departments to ensure smooth stays.
• Meet or exceed monthly sales and conversion goals set by leadership.

Skills

Hotel Reservations

Luxury Hospitality

Guest Services

Front Desk

Hotel Sales

Customer Service

Call Center

Travel Industry

Education

High School Diploma or GED

Tools

OPERA PMS

Job description

Reservations Sales Agent

Salamander Middleburg | Middleburg, VA

Luxury Hospitality Sales | Reservations | Commission Opportunity

About Salamander Middleburg

Located in the heart of Virginia's renowned horse and wine country, Salamander Middleburg is a Forbes Five-Star and AAA Five Diamond luxury resort offering an exceptional guest experience through personalized service, world-class accommodations, award-winning dining, and unforgettable experiences.

At Salamander Middleburg, our Service Professionals are the foundation of our success. We are passionate about creating memorable experiences for our guests while providing rewarding career opportunities, competitive benefits, and a culture built on teamwork, respect, and excellence.

If you enjoy luxury hospitality, sales, customer service, and helping guests plan unforgettable stays, we'd love to meet you.

Position Summary

Salamander Middleburg is seeking an energetic, service-driven Reservations Sales Agent to join our Reservations team.

As the first point of contact for many of our guests, you will provide exceptional customer service while converting inquiries into reservations. You'll assist guests with booking accommodations, spa experiences, dining, packages, and special promotions while maximizing revenue through consultative selling and upselling opportunities.

This position offers competitive hourly pay plus commission, allowing high performers to increase their earnings.

What You'll Do

• Answer inbound reservation calls and emails while delivering Forbes Five-Star service.
• Sell guestrooms, vacation packages, promotions, and resort experiences.
• Upsell room categories, spa appointments, dining reservations, and resort amenities.
• Build rapport with guests and identify their travel needs.
• Process new reservations, modifications, cancellations, and special requests accurately.
• Maintain detailed guest records using the OPERA Property Management System (PMS).
• Assist with group reservations, rooming lists, and billing updates.
• Coordinate with Front Office, Conference Services, Housekeeping, Spa, and other departments to ensure seamless guest experiences.
• Monitor booking trends, cancellations, arrivals, and occupancy reports.
• Meet or exceed monthly sales and conversion goals established by leadership.
• Maintain thorough knowledge of resort amenities, seasonal promotions, dining venues, activities, and local attractions.

What We're Looking For Preferred Qualifications

High School Diploma or GED required

Previous experience in: Hotel Reservations, Luxury Hospitality, Guest Services, Front Desk, Hotel Sales, Customer Service, Call Center, Travel Industry

Experience with OPERA PMS preferred

Microsoft Office proficiency (Excel, Word, Outlook)

Typing speed of 50 WPM

Excellent verbal and written communication skills

Success in This Role

• Passionate about luxury hospitality
• Sales-oriented with the ability to confidently recommend upgrades and packages
• Friendly, professional, and guest-focused
• Detail-oriented and highly organized
• Comfortable multitasking in a fast-paced environment
• A strong communicator and team player
• Dependable with excellent time management skills
• Able to work a flexible full-time schedule, including weekends and holidays between 8:00 AM and 8:00 PM

Why Join Salamander Middleburg?

• Competitive Compensation
• Hourly Pay
• Sales Commission
• Performance Recognition
• Outstanding Benefits
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time OffCompany-Paid Holidays
• Complimentary Associate Meals
• Employee Discounts on Rooms, Dining, Spa, Golf, and Retail
• Career Development & Internal Promotion Opportunities
• Employee Recognition Programs

Why You'll Love Working Here

Salamander Middleburg is more than a luxury resort—it’s a place where careers flourish. Whether you’re growing your hospitality career or bringing your reservations and sales expertise to a Forbes Five-Star destination, you’ll be part of a team committed to excellence, service, and creating extraordinary guest experiences every day.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law