Concierge

Harmony Senior Services; Waldorf (MD); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401k

Benefits packages

Training & career laddering

Great work-life balance

Flexible scheduling

Job summary

Harmony Senior Services is seeking a courteous Concierge/Receptionist to greet residents and visitors, answer phones, and support multiple administrative tasks in a busy senior living community in Waldorf, MD.

The role requires strong organizational and communication skills, a professional appearance, and the ability to multi-task while maintaining confidentiality. Weekend and holiday availability may be required, with a supportive team environment and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Must be organized and able to multitask in a busy environment.
• Excellent verbal and written communication skills required.
• Ability to work well with residents, visitors, staff and management.

Responsibilities

• Greet all visitors to the community and answer phones in a courteous, professional manner.
• Transfer calls and take accurate messages; direct inquiries to appropriate staff.
• Monitor security systems, logs, and visitor registrations; log service requests.
• Assist with front desk duties, filing, typing, and copying as needed.
• Coordinate van schedules for residents and support in-services or staff meetings.
• Maintain confidentiality of resident information and keep the lobby area tidy.

Skills

Front desk

Customer service

Phone etiquette

Multitasking

Education

High school diploma or GED

Tools

Phone system

Job description

Job Description

11239 Berry Road, Waldorf, Maryland 20603

The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.

Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner Fills out and logs service request forms for residents and/or staff Monitors and greets visitors to the community Keeps front desk and lobby area clean and neat at all times Sells meal tickets and accounts for by payroll deduction or personal check Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure Attends in-services and staff meetings as required Assists with coordinating van schedule for residents Follows confidentiality policies regarding release of resident information Performs supportive office functions for all departments including filing, typing, and making copies Completes all other duties as assigned Requirements: Must possess a high school diploma or GED Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner Must have experience in Administration functions Must answer phones in a polite and professional manner Must be organized, and able to work well with others as part of a team Must be polite and considerate to residents, visitors, co-workers and management team Must be able to effectively communicate both verbally and in writing Must be able to sit for extended periods of time Must be able to function effectively in a busy environment and be able to multi-task Must be willing to work a flexible schedule that includes weekends and holidays Must attend all required in-services and staff meetings

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling