Concierge

Broadview at Purchase College; Purchase (NY); On-site; Full time

Job summary

Join a vibrant community at Broadview at Purchase College, where you will play a crucial role in creating a welcoming environment for residents and visitors. This position focuses on hospitality and exceptional service, ensuring that every interaction is warm and positive. As the main point of contact, you will handle inquiries, assist with deliveries, and support the administrative team. With a commitment to diversity and inclusion, this role offers an exciting opportunity to engage with a dynamic community while enjoying the amenities of Purchase College. If you are passionate about service and community, this is the perfect opportunity for you.

Benefits

Health insurance

Dental insurance

Vision Insurance

Paid Time Off

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Reduced price employee meals

Qualifications

• High school diploma or GED required.
• Excellent telephone communication and customer service skills needed.

Responsibilities

• Provide telephone coverage and assist residents and guests.
• Maintain a welcoming environment and solve resident issues.

Skills

Telephone communication skills

Customer service

Microsoft Office Suite

Education

High school diploma or GED

Job description

Broadview at Purchase College

GENERAL SUMMARY:

A unique opportunity exists to join a team in creating a vibrant senior learning community on the campus of Purchase College, State University of New York. The residents of this university-based retirement community will be able to enjoy the many amenities of the college including the renowned Neuberger Museum of Art, the Performing Arts Center, the academic and athletic facilities, and the park-like campus. They will enjoy all these benefits while living in a village designed specifically for their interests and needs. As part of the Purchase College community, Broadview residents will enjoy both formal and informal programming and collaborative opportunities designed to promote intergenerational engagement with members of the college community, ranging from classes and mentoring to providing employment opportunities for students. Broadview will offer the full continuum of services, inclusive of Independent Living, Assisted Living, Enhanced Assisted Living, and Memory Care. The community is slated to open to residents in the third quarter of 2023.

INCLUSIVE AND COLLABORATIVE CULTURE:

We are dedicated to promoting diversity, equity, and inclusion. Diversity is the commitment to a community of equity and access through the acceptance of all aspects of human difference. This includes but is not limited to age, disability, race, ethnicity, gender, gender expression and identity, language heritage, national origin, sexual orientation, religion, socioeconomic status, status as a veteran and worldview. Broadview at Purchase College is proud to be SAGE CARE certified, and all employees will be provided with SAGE CARE training. Broadview at Purchase College is committed to integrating various cultural and social perspectives to engender excellence and to creating a collaborative culture in order to provide an exceptional experience for every employee and resident.

POSITION SUMMARY:

Position requires a warm greeting to all coming into the community. Ability to maintain high energy and positive focus interacting with both residents and visitors. Will be the main point of contact for all visitors and residents of the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide ongoing telephone coverage.
2. Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately.
3. Keep difficult situations from escalating.
4. Accept delivery packages, document receipt of packages in logbook, and notify the resident (recipient) of delivery.
5. Prepare maintenance work orders as requested by residents and staff.
6. Assist the Executive Director and Director of Administrative Services with projects/assignments.

QUALIFICATIONS:

• High school diploma or general education degree (GED) required.
• Familiarity with Microsoft Office Suite products.
• Must demonstrate excellent telephone communication skills.
• Customer Service mindset.

HOSPITALITY FOCUS:

Broadview at Purchase College fully embraces a culture of hospitality and implements Extraordinary Impressions. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees, and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask, “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

Salary Range for this opportunity is $25.00 - $26.25 per hour

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to sit at a desk for up to eight hours per day. Must be able to stoop, bend, stretch, and squat to access files and various documentation; must be able to lift up to 20 pounds frequently.

BENEFITS:

• Health insurance
• Dental insurance
• Vision Insurance
• Paid Time Off
• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Life insurance
• Parental leave
• Reduced price employee meals