Membership Concierge I

Life Time; Syosset (NY); On-site; Part time

Job summary

A leading company in the health and wellness sector seeks a Membership Concierge I to deliver exceptional customer service. This role involves welcoming guests, managing inquiries, and providing support to enhance member loyalty. Join a vibrant team committed to promoting healthy lifestyles and enjoy a fun work environment with competitive benefits.

Benefits

Fully subsidized membership

Discounts on products and services

401(k) retirement plan with company match

Training and professional development opportunities

Paid sick leave

Medical, dental, vision, and prescription drug coverage

Short-term and long-term disability insurance

Life insurance

Paid time off

Qualifications

• Minimum of 6 months of service or reception experience.
• Effective communication skills and commitment to serving others.

Responsibilities

• Serve as the first point of contact for members and guests.
• Handle incoming phone calls and assist members with transactions.

Skills

Customer Service

Communication

Multi-tasking

Education

High school diploma or equivalent

Job description

Position Summary

The Membership Concierge I delivers high-quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships that increase member loyalty and help them meet their healthy lifestyle goals.

Job Duties and Responsibilities

• Serve as the first point of contact for members and guests
• Handle incoming phone calls from members and guests
• Maintain updated knowledge of club programming, events, pricing, and policies to educate members and guests effectively
• Exemplify a hospitality mindset to build relationships and create extraordinary experiences
• Assist members with transactions and general account updates

Position Requirements

• Minimum of 6 months of service or reception experience
• Complete Concierge Certification upon hire
• Work at least 15 hours per week
• Commitment to serving others
• Effective communication skills
• Passion for a healthy lifestyle
• Ability to multi-task and provide high-quality customer service in a fast-paced environment
• Good verbal communication skills
• Ability to stand for 4 hours at a time

Preferred Requirements

• High school diploma or equivalent preferred

Pay: This hourly position starts at $16.50 and can go up to $19.50 based on experience and qualifications.

Benefits

All team members working at Life Time receive the following benefits:

• Fully subsidized membership
• Discounts on products and services
• 401(k) retirement plan with company match (for team members 21 and older)
• Training and professional development opportunities
• Paid sick leave as required by law

Full-time team members are also eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short-term and long-term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per year based on tenure, and sick leave
• Deferred compensation plan, if income threshold is met

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions. We are an equal opportunity employer, recruiting, hiring, training, and promoting based on merit and qualifications.