Part Time Retail Concierge

JLL Incorporated; Santa Monica (CA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive salary

Inclusive culture

Support for career development

Job summary

JLL Incorporated in Santa Monica is looking for a guest service professional to provide exceptional, friendly service at the property. You’ll assist guests and enhance their experience through insider knowledge and attention to detail. The ideal candidate possesses interpersonal skills and experience in high-end retail, dining, or hospitality.

Offering competitive pay, this role emphasizes creative problem-solving and relationship building within the community and property. Flexibility in working hours is essential, and you’ll work closely with property management to ensure a seamless experience for guests.

Qualifications

• Two or more years of previous high-end retail, fine dining, or VIP hospitality experience.
• Prior experience with guest service in luxury environments.
• Proven dependability and punctuality.

Responsibilities

• Provide exceptional service and assist guests efficiently.
• Maintain high standards of guest service.
• Manage reservations and guest inquiries through various channels.

Skills

Exceptional service

Problem-solving skills

Effective communication

Microsoft Office proficiency

Interpersonal relations

Ability to work under pressure

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Outlook

Job description

Responsibilities

• Takes great pride in offering helpful, friendly service at all times
• Greets and assists all guests and property personnel in an efficient and courteous manner
• Defines communicate and maintains high standards of guest service at all times
• Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels
• Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.
• Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas, and restaurants available at or around the property and local area.
• Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning
• Supports and promotes all property programs and events
• Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
• Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
• Actively research shopping, dining, experiential trends to ensure the property is able to provide guests with services both expected and unexpected
• Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
• Responds to guests via phone, email, and property website.
• Corresponds with guests who require follow up or solutions
• Participates in and successfully completes all training programs
• Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times
• Tends to other administrative duties as assigned
• Acts as a property ambassador within the Center and the local community to promote the property’s services, amenities and events

• Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests

Assist guest with property information in high traffic areas throughout the property: directories, plaza area, central courts, and lounges. Must be able to walk and stand for a number of hours.

Skills & Aptitudes

• Passionate about providing exceptional service and interpersonal relationships
• Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property
• Communication clearly, concisely, and effectively in verbal and written form
• Is a friendly and caring person
• Excellent problem-solving skills
• Has flexible working hours and a proven record of dependability and punctuality
• Able to complete multiple tasks while maintaining a pleasant and professional demeanor
• Appears polished and professional and consistently adhere to company dress code and grooming guidelines
• Follows all policies and procedures set forth in JLL and client handbooks
• Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App-based programs and Microsoft Office (required)
• Able to listen and react quickly to guests’, tenants’, and retailers’ requests
• Able to prioritize tasks under pressure
• Able to work with varied personalities and temperaments
• Able to work as part of a team in a collaborative way
• Takes initiative, self-motivated
• Required to frequently sit, talk and hear
• Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day

Education & Experience

• Bachelor’s degree or equivalent work experience
• Two or more years of previous high-end retail, fine dining, or VIP hospitality

Prior experience with a luxury hotel, retail or restaurant "front of house" guest service required previous community involvement or networking experience is preferred

Benefits

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits, and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Compensation

$15.00 per hour

All your information will be kept confidential according to EEO guidelines.