Concierge

Makeready; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible PTO

Comprehensive medical, dental, and vision coverage

Parental leave

Pet insurance

401(k)

Student loan repayment support

Job summary

Makeready in Nashville is hiring a Concierge to welcome guests and assist them with personalized recommendations and arrangements. The ideal candidate is approachable, customer-oriented, and capable of creating unique experiences for guests.

Responsibilities include greeting visitors, answering inquiries, recommending activities, and ensuring cleanliness in guest areas. The position offers flexible PTO, comprehensive benefits, and a supportive team environment.

Qualifications

• Experience in a customer-facing role.
• Strong communication skills.
• Ability to multitask efficiently.

Responsibilities

• Greet guests and visitors warmly.
• Answer phone and email inquiries promptly.
• Offer restaurant and activity recommendations.
• Receive and redirect mail, calls, and packages.
• Maintain cleanliness in guest spaces and lobby.

Skills

Approachable and personable personality

Guest-first mentality

Keen understanding of property and amenities

Ability to partner with outside businesses

Job description

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly.

The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.

In search of the unofficial mayor of Nashville. As the Concierge you are the go-to person when those in your circle are looking for the perfect spot for a specific occasion. Best florists? Not a problem. Hidden cocktail bars? You have a list of several and know who to call to get a table. From shopping to sporting events to Instagram-worthy backdrops, you love helping people create special and unique experiences.

Requested Tasks

• Greet guests and visitors warmly and make them feel welcome and attended
• Answer phone and email inquiries from potential guests in a timely and respectful manner
• Offer restaurant and activity recommendations and assist guest in arranging excursions
• Receive and redirect mail, phone calls and packages
• Ensure guest spaces and lobby are clean and tidy at all times

Requested Capabilities

• Approachable and personable personality; guest-first mentality
• Keen understanding of the property, surrounding amenities
• Ability to partner with outside businesses in order to make thoughtful recommendations

As part of Makeready, we offer a benefits experience designed with intention—supporting the full life of our team, not just their time at work. Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company‑matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits.

We believe our best work happens when our people feel supported, seen, and set up to thrive—at work and beyond.

Our Guiding Principles are the foundation of how we show up for one another and for our guests. They’re not rules to follow—they’re second nature to us, shaping how we think, act, and build together every day.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.