Concierge

Sonida Senior Living, Inc.; Macedonia (OH); On-site; USD 19,286,400 - 23,419,200; Full time

Benefits offered by this job

AI video tech

Advanced EHR Technologies

Paid training

PTO from day one

401k retirement plan

Insurance (medical, dental, vision)

Employee assistance program

Referral programs

Job summary

Sonida Senior Living, Inc. is seeking a receptionist for Summit Point in Macedonia, OH. You will handle daily front-desk duties, greet residents and visitors, answer calls, and manage mail while delivering friendly, high‑quality service in a retirement community.

This role emphasizes exceptional customer service, reliability, and teamwork to support residents and staff. Benefits include comprehensive insurance, PTO, and ongoing training opportunities.

Qualifications

• Excellent customer service for senior residents.
• Dependable and responsible team member.

Responsibilities

• Answers telephone and directs caller to appropriate person.
• Greets and directs visitors to the community.
• Receives, sorts, and forwards incoming mail.
• Coordinates pickup and delivery of express mail services.
• Resolves customer questions and concerns.

Skills

Customer service

Team player

Communication skills

Job description

Summit Point, a premier retirement community in Macedonia, OH, provides quality care to residents in an Independent Living and Assisted Living community.

What we offer you:

• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• Safely You - AI video technology that detects and prevents falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training

*Benefit eligibility dependent on employment status

**Eligibility based on location

Receptionist Responsibilities include:

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.