Concierge

Sonida Senior Living; Greenwood (IN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision, and life/dis/

401k with company match

PTO from day one

Paid training

Employee Assistance Program

Job summary

Country Charm in Greenwood, IN, part of Sonida Senior Living, is seeking a friendly receptionist to welcome residents and visitors, answer calls, and support daily operations.

You will coordinate mail, provide information about the community, and collaborate with team members to ensure smooth front-desk processes, all while delivering exceptional customer service to our senior residents.

Qualifications

• Enjoy providing exceptional customer service to residents.
• Appreciate the value of being a dependable & responsible team member.

Responsibilities

• Answers telephone and directs caller to appropriate contact, provides information about community location and website.
• Greets and directs visitors to the community.
• Receives, sorts and forwards incoming mail.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Resolves customer questions and concerns.

Skills

Customer service

Team player

Job description

Find your joy here, at Country Charm, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

Country Charm, a premier retirement community in Greenwood, IN, provides quality care to residents in an independent living and assisted living community.

What We Offer You

• Flexible scheduling**
• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
  • SafelyYou - AI video technology that detects and prevent falls
  • Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
  • Sage - Improve call light response time and improvement to service and care
  • Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
  • Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training
• Benefit eligibility dependent on employment status
• Eligibility based on location

Receptionist Responsibilities Include

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team