Concierge

Commonwealth Senior Living at Grand Rapids; Grand Rapids (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Pay rate $16/hr

Job summary

Commonwealth Senior Living at Grand Rapids is seeking a Concierge to serve as the front-of-house contact for guests, residents, families and vendors. You will support the Community Leadership Team with administrative tasks and maintain a warm, welcoming lobby.

The role requires English proficiency, high school education, and prior customer service experience. Responsibilities include greeting visitors, answering phones, routing messages, and assisting with admissions packets; weekend coverage is

Qualifications

• High school education or equivalent required.
• Must read, write, speak and understand English.
• Prior experience in customer service required.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system.
• Good physical and mental health; PPD screening required.
• Interest in people, especially the geriatric population.
• Ability to follow verbal and written instructions.
• Must communicate effectively with all levels of staff and outside contacts.
• Willing to perform non-professional duties.
• Level-headed in emergencies and responsible.
• Spirit of cooperation and enthusiasm.
• Attend all mandatory meetings and training sessions.
• Maintain confidentiality.

Responsibilities

• Receive guests and visitors, signing them in.
• Assist visitors in finding resident rooms.
• Answer telephone, take messages, respond to requests, forward information to staff.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents.
• Sort mail and distribute to mailboxes, residents and departments.
• Create and maintain a warm, personal atmosphere.
• Maintain confidentiality of resident information.
• Be knowledgeable about community services and rates; provide tours and information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby neat and organized.
• Perform other duties as assigned by Business Office Manager or Executive Director.
• Other duties as assigned.

Skills

Customer service

Communication

English proficiency

Multi-line phone

Basic computer skills

Teamwork

Confidentiality

Reading/Writing

Education

High school education or equivalent

Job description

Pay rate: $16 per hour

• Positions: 1 Full and 1 Part-time position, working week nights 4pm-7pm and rotating weekend schedule

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in customer service required.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents, their families and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Culture Ambassador

Models the core values of the company:

• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It's Our Responsibility
• We Take Ownership and Add Value
• We are Respectful

Ensures all personnel exemplify the core values of the company at all times.

Create and drive the sales culture at the community.