Concierge

Victory Housing, Inc.; Bethesda (MD); On-site; USD 23,419 - 31,684; Full time

Job summary

Victory Housing, Inc. is seeking an administrative/contact desk role focused on resident support and front‑line communications. You will handle phone inquiries, route messages, and provide information to residents, staff, guests, and vendors.

The role requires adherence to policies, safety protocols, and compliance guidelines while delivering courteous service and coordinating with the Executive Director as needed.

Responsibilities

• Answering and transferring all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance to residents, staff, guests, and vendors.
• Handle and route all incoming calls in a timely and customer‑friendly manner using proper telephone etiquette.
• Monitor entry into and departure of the community for guests, residents, and vendors; maintain a safe and secure environment.
• Screen all visitors per infectious disease control protocols and guidelines to enter the community.
• Greet, identify, and visit with guests/visitors and scheduled appointments; offer beverages and brochure material as appropriate.
• Refer marketing inquiries to the Executive Director and complete Inquiry Sheet if needed.
• Distribute mail and assist in office functions such as word processing and preparation of outgoing mail.
• Maintain supplies, forms, and brochures; coordinate use of common areas for events/meetings.
• Assist with transportation and appointment notebooks, and support job applicants and general reception duties.
• Keep the reception area neat and organized with fresh flowers on the desk.

Job description

The pay range for this position is $17.25 - $22.00 per hour based on skills and experience. This position is non‑exempt and overtime eligible.

Responsible For

• Ensure that the attainment of Victory Housing, Inc, Mission Statement takes precedence over all decisions and actions.
• Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including by limited to DOH, CDC, CMS and OSHA.
• At all times, implement universal precautions and infectious disease control protocols. Wears assigned PPE appropriately per policy and as requested.
• Complete all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in‑services, HIPAA, VHI required personal care and skills modules. Participates in required safety and disaster drills as assigned and mandated.
• Answering and transferring all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance to residents, staff, guests, and vendors, and performing a variety of other administrative duties as assigned.
• Handle and route all incoming calls in a timely (within three rings), courteous, and distinct, customer‑friendly manner using proper telephone etiquette.
• Communicate all phone messages clearly and deliver materials to appropriate parties promptly.
• Monitor the entry into and departure out if the community for all guests, residents, and vendors. Always maintain a safe and secure environment.
• As required and instructed, screen all visitors per infectious disease control protocols and guidelines to enter the community.
• Greet, identify, and visit with all guests/visitors and scheduled appointments. Offer beverage refreshment always, and brochure material when appropriate. Function as information “hub” to all visitors ensuring their needs are met.
• Refer all marketing inquiries to Executive Director. Complete Inquiry Sheet if Executive Director is unable to talk with the prospect.
• Mail community brochures upon request.
• Assist with other bulk or Direct Mails as directed.
• Assemble and maintain supply of completed brochure packets and request collateral materials from Corporate Office as directed to maintain established supply par level.
• Assist with office functions such as word processing support.
• Distribute mail throughout home to staff and residents; assist in maintaining postal supply for residents and assist in preparing out‑going mail.
• Maintain abundant supply of appropriate forms ready for use in files.
• Assist with activities as requested.
• Assist in redirection of disorientated Residents as needed.
• Maintain neat and tidy reception area, including fresh flowers on desk.
• Coordinate use of common usage area for events/meetings as directed.
• Assist in maintaining appointment notebooks for transportation, hair care, etc. as directed.
• Assist job applicants.
• Assure community directions are available at desk.
• Other duties as assigned.