Concierge

Woodlands-of-Hamilto; Hamilton (OH); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k retirement plan

PTO from day one

Paid training

Employee assistance program

Referral program

Job summary

The Woodlands of Hamilton in Hamilton, OH is seeking a friendly Receptionist to be the first point of contact for residents, family members, and visitors. You will handle phones, greet guests, and manage mail and deliveries with care, accuracy, and professionalism.

We offer a comprehensive benefits package including health, dental, vision, life insurance, 401k with company match, PTO from day one, and training opportunities. Join our dedicated team delivering excellent resident care.

Qualifications

• Experience providing exceptional customer service in a front-desk role.
• Ability to greet visitors and answer phones professionally.
• Comfort with coordinating mail and deliveries.

Responsibilities

• Answers telephone and directs the caller to the appropriate individual.
• Greets and directs visitors to the community.
• Receives, sorts, and forwards incoming mail.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Resolving customer questions and concerns.

Skills

Customer service

Telephone etiquette

Job description

The Woodlands of Hamilton
Hamilton, OH 45013, USA

Description

Find your joy here, at The Woodlands of Hamilton, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

The Woodlands of Hamilton, a premier retirement community in Hamilton, Ohio, provides quality care to residents in an Assisted Living and Memory Care community.

What we offer you:

• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.


• SafelyYou - AI video technology that detects and prevent falls


• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care


• Sage - Improve call light response time and improvement to service and care


• Microsoft Power BI - one stop for all data needs


• Company support for educational and learning opportunities


• Paid referral programs for Team Member and Resident referrals


• Medical, dental, vision, and life/disability insurances*


• 401k retirement savings offering a discretionary match determined each year based on company performance


• Employee Assistance Program


• Dependent Care and FSA saving accounts


• PTO available day one


• Paid Training

*Benefit eligibility dependent on employment status

**Eligibility based on location

Receptionist Responsibilities include:

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information


• Greets and directs visitors to the community


• Receives, sorts, and forwards incoming mail


• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)


• Resolving customer questions and concerns

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents


• Appreciate the value of being a dependable & responsible member of greater team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.