Concierge

Sonida Senior Living; Springfield (MA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

PTO from day one

Paid Training

Employee Assistance Program

Referral Program

Dependent Care FSA

Job summary

The Wellington at Springfield is a Sonida Senior Living community seeking a friendly receptionist to support front-desk operations in Springfield, MA. You will handle phone inquiries, greet visitors, and assist residents and staff with day-to-day needs.

Join a senior living community that emphasizes excellent service, teamwork, and a commitment to resident well-being. Benefits include comprehensive coverage, 401k, PTO from day one, and ongoing training.

Qualifications

• Enjoy providing exceptional customer service to our senior residents.
• Appreciate the value of being a dependable & responsible team member.
• Strong communication and teamwork to support community operations.

Responsibilities

• Answers telephone and directs callers to the appropriate person.
• Greets and directs visitors to the community.
• Receives, sorts, and forwards incoming mail.
• Coordinates pick-up and delivery of express mail services (FedEx, UPS, etc.).

Skills

Customer service

Greet visitors

Telephone handling

Communication skills

Job description

The Wellington at Springfield
Springfield, MA 01119, USA

Description

Find your joy here, at The Wellington at Springfield, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

The Wellington at Springfield, a premier retirement community in Springfield, MA, provides quality care to residents in an INDEPENDENT LIVING, ASSISTED LIVING, MEMORY CARE community.

What we offer you:

• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• SafelyYou - AI video technology that detects and prevent falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training

*Benefit eligibility dependent on employment status

**Eligibility based on location

Receptionist Responsibilities include:

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.