Concierge-Part time and weekends

Aspen Grove; Lambertville (MI); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

PTO from day one

Paid training

Employee assistance program

Job summary

Aspen Grove in Lambertville, Michigan, is seeking a friendly receptionist to welcome residents and visitors and to provide accurate information about the community. You will handle calls, route inquiries, and support daily office tasks in a compassionate, customer-focused environment.

This role emphasizes clear communication, dependable teamwork, and a commitment to high-quality resident service at a premier retirement community.

Qualifications

• Enjoy providing exceptional customer service to our senior residents.
• Appreciate the value of being a dependable & responsible team member.

Responsibilities

• Answers telephone and directs callers to the appropriate individual; provides information including address, directions, and website.
• Greets and directs visitors to the community.
• Receives, sorts, and forwards incoming mail.
• Coordinates the pickup and delivery of express mail services (FedEx, UPS, etc.).
• Resolves customer questions and concerns.

Skills

Customer service

Phone etiquette

Communication

Team player

Job description

Find your joy here, at Aspen Grove, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

Aspen Grove, a premier retirement community in Lambertville, Michigan, provides quality care to residents in an ASSISTED LIVING, MEMORY CARE community.

What we offer you:

• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• SafelyYou - AI video technology that detects and prevent falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training

*Benefit eligibility dependent on employment status

**Eligibility based on location

Receptionist Responsibilities include:

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.