Guest Relations Coordinator

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Complimentary employee meals

Discounted parking

Discounted/complimentary room nights

Job summary

The Peninsula Chicago is seeking a Guest Relations Coordinator to join our Rooms Division and contribute to an outstanding guest experience on Michigan Avenue. You will support the guest relations function, ensuring flawless service aligned with five-star expectations.

Ideal candidates bring 2 years of luxury front desk experience, familiarity with Opera PMS, and exceptional English communication. A high level of organization and the ability to manage multiple tasks under pressure are essential.

Qualifications

• 2 years of front desk experience in luxury property is ideal.
• Knowledge of PMS/Opera is required or preferred.
• Excellent command of written and spoken English.
• Strong organization and multitasking abilities are expected.

Responsibilities

• Ensure proper operation of all responsibilities of Guest Relations operations.
• Knowledgeable and adheres to Peninsula and Forbes standards.
• Maintain consistency in performance per Peninsula and Forbes standards.
• Communicate with all departments to create a guest-centric experience.
• Be in full compliance with Head Office database requirements.
• Ensure efficient operation of Guest Relations responsibilities with smooth handover.

Skills

Front desk experience

Organizational skills

English proficiency

Tools

Opera PMS

Job description

The Peninsula Chicago is seeking a Guest Relations Coordinator to join our Rooms Division team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

• Ensure proper operation of all responsibilities of Guest Relations operations
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Be in full compliance with Head Office database requirements
• Ensure efficient operation of the Guest Relations responsibilities with efficient handover

General Requirements:

• 2 years of front desk experience in luxury property ideal
• Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match