Concierge

Ivy Park at Otay Ranch; Cerritos (CA); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Holidays

Complimentary Meals

Company Paid Life Insurance

401(k) Savings Plan with Company Match

Employee Assistance Program

Job summary

Ivy Park at Otay Ranch in Cerritos, California is seeking a Concierge to greet visitors, manage calls, and provide clerical support. Responsibilities include delivering excellent customer service and ensuring a safe environment for residents and guests.

The ideal candidate will have a high school diploma, strong communication skills, and preferably two years in hospitality. The position offers a pay range of $17.00 - $18.00 per hour along with various benefits including medical, dental, and vision coverage, along with a 401(k) savings plan.

Qualifications

• Must be at least 18 years of age.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Must pass a Criminal Background check and Health Screening tests.

Responsibilities

• Provide exceptional customer service to residents, guests, and visitors.
• Answer telephones and direct calls professionally.
• Monitor the Emergency Alert System and respond immediately.
• Manage business center and process mail.
• Maintain a safe and secure environment for staff and residents.
• Encourage teamwork through cooperative interactions.

Skills

Customer service

Communication skills

Proficiency in MS Office

Education

High school diploma or equivalent

Job description

Shifts, Time, and Days: Tuesday - Saturday 6:30AM - 2:30PM

Pay Range: 17.00 - 18.00

The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff, in accordance with the company’s mission and values.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Benefits

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program

Oakmont Management Group is an Equal Opportunity Employer.