Concierge - Part Time!

Ivy Living; Santa Clara (CA); On-site; USD 26,863 - 28,240; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation

Personal Day

Sick Pay

Holidays

Complimentary meals

Life Insurance

LifeMart discounts

401(k) with match

Recognition programs

Student loan refinancing

Pet insurance

EAP

Emergency financial assistance

Job summary

Oakmont Management Group, based in Irvine, California, manages senior living communities under Oakmont Senior Living and Ivy Living brands. We are seeking a Concierge - Part Time to support residents, guests, and team members with outstanding service during Friday and Saturday nights.

The role involves answering calls, welcoming visitors, and ensuring a safe, welcoming environment. Ideal candidates have a high school diploma and excellent customer service skills, with prior hospitality or senior

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills and professional communication.
• Proficiency in MS Office (Word, Excel) and email/phone etiquette.
• Ability to operate a computer and interact with residents, families, and staff.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage the business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

MS Office

Communication

Written and verbal communication

Education

High school diploma or equivalent

Job description

Concierge - Part Time

Schedule

Fridays & Saturdays, 10:00pm-6:30am

Pay Range

$19.50 - $20.50 per hour (depends on experience)

Benefits

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage the business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• For the health and safety of our team members and residents, Oakmont Management Group may require vaccination, daily screening, surveillance testing, and wearing face coverings and other personal protective equipment (PPE) to prevent the spread of COVID-19 or other communicable diseases, per regulatory guidelines.

About Oakmont Management Group

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. We strive to create an atmosphere of family and community among team members, residents, and resident family members.

Oakmont Management Group is an Equal Opportunity Employer.