Concierge

Ivy Park at Otay Ranch; California (MO); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Holidays

Complimentary Meals

Company Paid Life Insurance

Team Member Discount Program

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Job summary

Ivy Park at Otay Ranch is seeking a Concierge to provide exceptional customer service, answer calls, and manage the business center. Candidates should have a high school diploma and preferably two years of experience in hospitality. Role involves working in a secure environment for residents and guests, requiring clear communication and the ability to interact effectively with diverse individuals. Benefits include medical, dental, and vision coverage, as well as a 401(k) savings plan with company match.

Qualifications

• Must be at least 18 years of age.
• Prefer two years of experience in a hospitality setting or prior senior living community.
• Possess written and verbal skills to interact effectively.

Responsibilities

• Provide exceptional customer service to all residents, guests, and visitors.
• Answer telephones and direct calls professionally.
• Monitor the Emergency Alert System and respond to calls.
• Maintain a secure environment for all stakeholders.

Skills

Customer service

Communication skills

Teamwork

MS Office proficiency

Education

High school diploma or equivalent

Job description

Shifts, Time, and Days: Tuesday 2pm-8pm and Sunday 8am-2pm

Pay Range: $18.00-$19.00

Benefits

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program

The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff, in accordance with the company’s mission and values.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group is an Equal Opportunity Employer.