Concierge

Ivy Living; San Diego (CA); On-site; USD 24,796 - 26,174; Part time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Holidays

Complimentary Meals

Company Paid Life Insurance

401(k) Savings Plan with Company Match

Recognition Programs

Pet Insurance

Employee Assistance Program

Job summary

Ivy Park at Otay Ranch, a premier senior living community in San Diego, is seeking a Concierge to provide exceptional customer service and support to residents and visitors. Responsibilities include answering phones, managing mail, and ensuring a safe environment. Applicants should have a high school diploma and preferably two years of hospitality experience.

Excellent communication skills and proficiency in MS Office are essential. The position offers a pay range of $18-$19 per hour, with various benefits including medical coverage and a 401(k) plan.

Qualifications

• Must be at least 18 years of age.
• Prefer two years of experience in a hospitality setting or prior senior living community.
• Must pass a Criminal Background check and Health Screening tests.

Responsibilities

• Provide exceptional customer service to residents, guests, and visitors.
• Answer telephones and direct calls appropriately.
• Monitor the Emergency Alert System and respond to calls immediately.
• Manage the business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for staff, residents, and guests.

Skills

Customer Service

Communication

Computer Proficiency

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Shifts, Time, and Days: Tuesday-Saturday PM

Pay Range: $18-$19

Ivy Park at Sabre Springs is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity Teamwork Compassion Commitment Resilience.

With communities across California, Hawaii, Colorado, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits:

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program

The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff, in accordance with the company’s mission and values.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group is an Equal Opportunity Employer.