Concierge

Oakmont Senior Living; Mission Viejo (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Holidays

Complimentary Meals

Bonus Opportunities

Company Paid Life Insurance

401(k) Savings Plan with Company Match

Recognition Programs

Pet Insurance

Employee Assistance Program

Emergency Financial Assistance

Job summary

Oakmont Senior Living in Mission Viejo seeks a Concierge to provide exceptional customer service to residents and visitors. The role includes answering calls, monitoring emergency systems, and maintaining security standards.

Candidates must have a high school diploma, good customer service skills, and at least two years of experience in hospitality. Join a dynamic team with excellent benefits including medical, 401(k) plans, and employee discounts.

Qualifications

• Must be at least 18 years of age.
• Prefer two years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills are required.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones and direct calls to appropriate individuals.
• Maintain a safe and secure environment for all staff and residents.

Skills

Customer service skills

Proficiency in MS Office

Education

High school diploma or equivalent

Job description

Positions: Concierge

Pay Range

Benefits

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Bonus Opportunities
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group is an Equal Opportunity Employer.