Concierge

Lane & Associates Family Dentistry; Cary (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

A local dental practice in Cary is searching for an enthusiastic Patient Concierge to create exceptional patient experiences. The role focuses on welcoming patients, assisting with check-ins, and coordinating comfort amenities. Ideal candidates possess strong interpersonal and organizational skills, and a passion for patient-centered care. Experience in healthcare is beneficial but not mandatory. Join a team that aims to reduce dental anxiety and provide a welcoming atmosphere for all.

Qualifications

• Experience in a dental or healthcare setting is a plus but not required.
• Ability to lift 15-20 lbs.
• Exceptional interpersonal and communication skills
• Strong organizational abilities and attention to detail
• Comfortable multitasking in a fast-paced environment
• Passion for hospitality and patient-centered care
• Ability to lift 15-20 lbs

Responsibilities

• Warmly welcome and greet all patients, family members, and visitors.
• Assist patients with check-in and address general questions.
• Guide patients to appropriate departments.
• Engage with patients and their families throughout their visit.
• Introduce patients to in-office amenities.
• Maintain cleanliness and organization of hospitality areas.
• Distribute promotional items and inform patients about current offers.
• Distribute promotional items and inform patients about campaigns and offers.
• Spa Dentistry support: assist with relaxation room, massage chairs, aromatherapy and related services.

Skills

Exceptional interpersonal and communication skills

Strong organizational abilities

Multitasking in a fast-paced environment

Passion for hospitality and patient-centered care

Education

High school Diploma or GED

Job description

Overview

Our Cary Tryon office is seeking an enthusiastic, service-oriented professional to pioneer and develop a newly envisioned Patient Concierge role. This position is ideal for an outgoing, friendly, highly organized multi-tasker who is passionate about creating exceptional patient experiences.

Our mission is simple yet meaningful: to treat our patients and their families like our own. By providing thoughtful hospitality and personalized attention, this role helps reduce the anxiety and stress often associated with dental visits. The Patient Concierge will play a key role in cultivating an atmosphere that reflects our motto: “We love to make you smile!”

Responsibilities

• Patient Experience & Hospitality: Warmly welcome and greet all patients, family members, and visitors in a friendly, professional, and hospitable manner
• Assist patients with check-in and address general questions regarding the practice
• Guide patients to appropriate departments (General Dentistry, Oral Surgery, Orthodontics, etc.)
• Engage with patients and their families throughout their visit to ensure comfort and satisfaction
• Comfort & Amenities Coordination: Introduce patients to in-office amenities including beverage stations, charging stations, spa amenities, and the Art Room
• Maintain cleanliness, organization, and proper stocking of all hospitality areas
• Monitor and refresh lobby areas, restrooms, reading materials, and shared spaces to ensure a welcoming environment
• Distribute promotional items and inform patients about current campaigns and special offerings
• Spa Dentistry Support: Our Cary Tryon office proudly offers complimentary Spa Dentistry amenities designed to enhance comfort and relaxation. The Concierge will assist in supporting and maintaining these services, which include calming relaxation room with soothing music; paraffin wax hand treatments; massage chairs during dental appointments; aromatherapy with essential oils; exfoliating sugar scrub hand wash; warm blankets and hot towels

Qualifications

• Experience in a dental or healthcare setting is a plus but not required
• High school Diploma or GED
• Exceptional interpersonal and communication skills
• Strong organizational abilities and attention to detail
• Comfortable multitasking in a fast-paced environment
• Passion for hospitality and patient-centered care
• Ability to lift 15-20 lbs