Patient Experience Coordinator/Concierge – Dental Office

Premier Dentist Partners; Bernardsville (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off and Holidays

Employee Assistance Program

Commuter Benefits

Pet insurance

Job summary

Premier Dentist Partners is seeking a Business Assistant to support the dental practice’s administrative and business operations. You will greet patients, schedule appointments, verify insurance, process payments, and maintain patient records to ensure an exceptional patient experience.

The role emphasizes strong organizational and customer service skills, teamwork, and the ability to thrive in a fast-paced environment while supporting the dental team.

Qualifications

• High school diploma or equivalent.
• Dental office admin experience preferred.
• Strong organizational and communication skills required.
• Excellent customer service abilities.

Responsibilities

• Greet patients and manage front office interactions.
• Schedule appointments and manage daily patient flow.
• Verify insurance benefits and explain coverage to patients.
• Process payments, copays, and outstanding balances.
• Communicate treatment plans clearly and professionally.
• Maintain accurate patient records and assist with office supplies.
• Support dental team to ensure smooth patient care.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Fast-paced

Education

High School Diploma or equivalent

Tools

Dental practice management software

Job description

Overview

At Premier Dentist Partners, your goals are our goals. Whether you are early in your careeror an experienced professional, we provide opportunities to grow, learn, and flourish atevery stage of your career. Our team members are valued, supported, and given theresources they need to succeed.

As a Business Assistant, you will play a pivotal role in the smooth and efficient functioningof the dental practice’s administrative and business operations. You will help create anexceptional patient experience while supporting the front office, coordinating patientinteractions, and contributing to the overall success of the dental practice.

Responsibilities

• Greet patients and create a welcoming, positive experience
• Manage incoming calls and schedule patient appointments
• Manage the daily schedule and support efficient patient flow
• Verify insurance benefits and explain coverage to patients
• Process payments, copays, and outstanding balances
• Provide patients with accurate treatment cost estimates and financial information
• Assist with billing, coding, and insurance claim submissions
• Communicate treatment plans and financial information clearly and professionally
• Address and resolve patient questions and concerns professionally, escalating to the Office Manager when appropriate
• Order and restock office supplies as needed
• Maintain accurate patient records and documentation
• Work closely with the dental team to ensure smooth and efficient patient care
• Support additional administrative and operational needs of the practice as needed

Qualifications

• High school diploma or equivalent
• Business or administrative experience in a dental office preferred
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Comfortable learning and utilizing dental practice management systems and office software

Benefits

• Competitive Compensation
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Short- and Long-Term Disability
• Paid Time Off and Paid Holidays
• FSA, HSA, and Dependent Care Accounts
• Employee Assistance Program
• Commuter Benefits
• Exclusive Employee Perks, Discounts, and even pet insurance!
• A Collaborative, Supportive Team Environment
• And so much more!

This Job Posting does not contain an exhaustive list of all roles, activities, requirements, efforts, or working conditions associated with the position.

Premier Dentist Partners is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law, and participates in the federal E-Verify Program. For more information, go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.