Treatment Coordinator

Lane & Associates Family Dentistry; Cary (NC); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive pay

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Employee Assistance Program

Paid Time Off & Paid Holidays

Fridays off at 2 PM

Smile Squad volunteer opportunities

Team events, giveaways & campaigns

Birthday and Work Anniversary recognit

Résumé du poste

Lane & Associates Family Dentistry in Cary, NC seeks an experienced Dental Treatment Coordinator to enhance the patient experience by explaining treatments, assisting with insurance navigation, coordinating appointments and supporting oral health goals.

The role requires strong communication, organizational skills and a professional demeanor. You will manage schedules, verify coverage, handle payments and maintain HIPAA-compliant records in a team environment.

Qualifications

• 1–2 years of dental front office experience.
• Oral Surgery and/or Orthodontics experience preferred.
• Strong communication and organizational skills.
• Professional demeanor with strong attention to detail.
• Ability to lift 15–20 lbs.

Responsabilités

• Serve as a primary contact for patients with a welcoming, professional experience.
• Manage a multi-line phone system to schedule, reschedule and confirm appointments.
• Keep doctors' schedules productive and filled.
• Update patient personal and insurance information in Denticon/Dolphin.
• Check in/check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Verify insurance coverage and eligibility; maintain records.
• Process payments and enforce financial policies accurately.
• Maintain HIPAA-compliant electronic patient records.
• Keep reception and waiting areas clean, organized and welcoming.
• Perform additional duties to support office operations.

Connaissances

Customer service

Scheduling appointments

Insurance coordination

HIPAA compliance

Office software

Formation

High School Diploma or GED

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK Full Time Cary, NC, US

2 days ago Requisition ID: 6013

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
• Ensure schedules remain productive and filled for doctors.
• Collect and update patient personal and insurance information in Denticon/Dolphin accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

What Makes You a Great Fit:

• Minimum of 1-2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
• Oral Surgery and/or Orthodontics experience is preferred
• Strong communication, attention to detail, and organizational skills
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.

Benefits That Make You Smile:

• Competitive pay!
• 401(k) Employer Contribution Plan
• Quarterly Performance Bonus Opportunities!
• Employee Assistance Program!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!

As the Official Team Dentist of the Carolina Hurricanes, Durham Bulls, Campbell Camels, & UNC Athletics our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events .