Rooms Administrative Assistant
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons Beverly Wilshire, Beverly Hills, is seeking a Rooms Administrative Assistant who will help deliver exceptional guest service and support the Rooms leadership. You will handle daily operations, maintain room inventory, and coordinate with Housekeeping, Front Office, Reservations, and Sales & Marketing to ensure flawless guest experiences.
The ideal candidate has at least 1 year of luxury hotel operations experience, strong organizational skills, and excellent English communication.
Qualifications
- At least 1 year experience within the same or similar position in hospitality
- Previous luxury hotel operations experience
- Strong organizational and communication skills
- Ability to multi-task on several assignments simultaneously
- Ability to operate computer equipment and several programs (Microsoft Word, Excel, Outlook)
- Experience with OPERA PMS and HotSOS
- Excellent English communication in written and spoken form
- Post-secondary education in hospitality or related field
Responsibilities
- Reviews daily arrivals, departures, occupancy forecasts, and reports to identify service opportunities and VIP needs.
- Block house and manage room inventory at least two weeks in advance.
- Monitor and manage Out of Order (OOO) and Out of Service (OOS) rooms with relevant departments.
- Prepare daily operational reports and communications for Rooms leadership.
- Coordinate VIP arrivals, guest preferences, amenities, and special arrangements.
- Support service recovery by facilitating cross-department communication.
- Assist leadership with administrative projects and departmental follow-up.
- Support showroom preparation and Sales & Marketing activities.
- Assist with upsell opportunities by blocking and communicating options.
- Assist with Perfect Room Program room assignments and related updates.
- Collaborate with F&B coordinator on room assignments for amenities.
Skills
Education
Tools
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.
We are seeking a Rooms Administrative Assistant who shares a passion for excellence and infuses enthusiasm into everything they do. In this role, you’ll have the opportunity to shape the guest experience by providing exceptional knowledge and service in support of our world-renowned hotel. Work authorization for this location is required.
In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.
The Rooms Administrative Assistant must have a commitment and passion for ensuring the best in guest services and assisting with creating a welcoming first impression and lasting farewell.
- Reviews daily arrivals, departures, occupancy forecasts, and operational reports to identify service opportunities, special requests, VIP needs, and other considerations requiring coordination.
- Perform room controller duties, including blocking of the house, review and manage room inventory at least two weeks in advance, ensuring optimal room availability and inventory control.
- Monitor and manage Out of Order (OOO) and Out of Service (OOS) rooms, coordinating with relevant departments to maximize revenue and room availability.
- Prepares daily operational reports, arrival summaries, and departmental communications to support Rooms leadership and operational teams.
- Monitors room readiness and communicates updates between Housekeeping, Front Office, Reservations, and other departments to support operational planning.
- Monitor queue assignments for Front Desk.
- Monitor HotSOS and manage HotSOS escalations.
- Tracks room status changes (stay extensions, early arrivals, late departures) and communicates updates to relevant departments.
- Coordinates VIP arrival preparations, guest preferences, amenities, and special arrangements to support a seamless guest experience.
- Supports service recovery efforts by facilitating communication between operational departments and leadership regarding guest concerns.
- Assists leadership with administrative projects, audits, tracking assignments, recordkeeping, and departmental follow-up.
- Supports showroom preparation and operational requests related to Sales & Marketing activities.
- Supports upsell opportunities by blocking and communicating potential options for upsell.
- Supports in assigning Perfect Room Program rooms and updating the spreadsheet accurately.
- Partner with the F&B coordinator on room assignments and securing specific room assignments for amenities.
- Assists with presentations, meeting materials, and departmental correspondence.
- Participates in departmental meetings, training sessions, and operational planning discussions.
- Identifies opportunities for process improvements and enhanced communication within the Rooms Division.
- Perform other administrative duties as assigned by Director of Rooms or Assistant Director of Rooms.
- At least 1 year experience within the same or similar position with in hospitality
- Previous luxury hotel operations experience
- Strong organizational and communication skills
- The ability to multi-task on several assignments at once
- The ability to operate computer equipment and several other computer programs
- Computer proficiency, especially in Microsoft Word, Excel, and Outlook
- Previous experience with OPERA PMS and HotSOS
- Excellent written and verbal communication in English
- Completion of Post Secondary Education in Hospitality or related field.
The ideal candidate will have an open availability and able to work weekdays, weekends, and holidays.
- Be part of a cohesive team with opportunities to build a successful career with global potential
- Have access to a robust benefit plan
- Have the opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
Hourly Rate: $32.22
Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Learn more about what it is like to work at Four Seasons – visit us:
http://jobs.fourseasons.com
http://www.linkedin.com/company/four-seasons-hotels-and-resorts
Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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