Concierge Weekdays (variable schedule)

The Bristal Assisted Living; Village of Lake Success (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

The Bristal Assisted Living in the Village of Lake Success is looking for a Receptionist to welcome visitors and handle incoming inquiries. The ideal candidate will be responsible for administrative support tasks, engagement with residents, and adherence to emergency protocols.

This role is crucial for ensuring a welcoming environment while maintaining organizational standards and providing service to prospective residents and their families. Strong communication skills and a professional demeanor are essential.

Qualifications

• Strong communication skills required to greet and assist visitors.
• Ability to manage multiple tasks efficiently in a front desk role.
• Knowledge of emergency response protocols and procedures.

Responsibilities

• Welcome visitors and take incoming phone calls professionally.
• Assist with administrative tasks and maintain front desk area.
• Engage with residents to understand their needs and provide assistance.
• Follow procedures during emergency situations.

Skills

Customer service

Communication

Organization

Job description

Reception And Greeting

• Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
• Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.
• Take accurate messages as necessary.
• Provide general information about the assisted living community and its services to callers and visitors.
• Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
• Operate and use appropriately the radio communications system.
• Accept /sign for overnight packages and call department to inform them of the delivery.
• Make PA announcements as required by administration.
• Wear proper and clean company uniform.

Sales Inquiry Handling

• Receive incoming sales inquiries, whether by phone or in-person visits.
• Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.

Administrative Support

• Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, sort and distribute interoffice mail.
• Ensure that the front desk area and lobby is tidy and presentable.
• Accept monthly resident rent checks on behalf of the accounting office.
• Accept maintenance work orders.

Resident And Guest Support

• Engage with prospective residents and their families to understand their needs and interests.
• Provide assistance to residents and their families with their inquiries, requests, and concerns.
• Offer guidance and information on community activities, events, and amenities.
• Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.
• Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation.
• Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Emergency Response

• Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.
• Knowledge of security/fire alarm systems and procedures.
• Monitor security and emergency call systems.
• Knowledge of appropriate response to emergency situations.
• Maintain home base at the front desk during an emergency.

Adherence To Policies And Regulations

• Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.
• Stay updated with information related to the assisted living community's services.