Concierge

Lockwoodcommunities; Ann Arbor (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Concierge to provide exceptional customer service and administrative support at their senior living community. In this part-time role, you’ll be the welcoming face for residents and visitors, ensuring a warm and professional environment. Your responsibilities will include greeting guests, managing phone calls, and assisting with community tours, all while maintaining a clean and organized front area. If you have a passion for hospitality and a knack for communication, this opportunity is perfect for you.

Qualifications

• At least 1 year experience as a receptionist or concierge in a senior living community.
• Excellent communication skills and ability to lift up to 25 lbs.

Responsibilities

• Handle customer service and administrative duties, greet visitors, and answer phones.
• Assist with community tours and manage mail and resident payments.

Skills

Customer Service

Communication Skills

Hospitality

Administrative Skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Join to apply for the Concierge role at Lockwood Management.

Position Details

Role: Concierge/Front Desk - Senior Site

Type: Part-Time (one day a week)

Primary Responsibilities

The Concierge handles customer service and administrative duties, greets visitors, answers phones, and is often the first contact with the community. Follows policies set by the Executive Director and Lockwood Management.

Typical Duties

• Answer telephones professionally, determine call nature, and direct calls appropriately.
• Provide proactive hospitality to prospects, residents, families, and staff.
• Greet, monitor, and screen visitors, ensuring a warm welcome.
• Maintain a neat appearance and keep the front area clean.
• Assist with community tours and administrative duties.
• Help new residents with move-in and orientation.
• Manage mail and resident payments, issue receipts, and post charges.
• Maintain lost and found, ensure safety standards, and assist in emergencies.
• Support activities and events, and promote teamwork.

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s License or State ID.
• Ability to lift up to 25 lbs.
• At least 1 year experience as a receptionist or concierge in a senior living community.
• Excellent communication skills.
• Proficiency with Microsoft Word, Outlook, Excel.
• Effective communication with residents, staff, and vendors.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other