Receptionist/Concierge Coordinator [No remote]

InterContinental Hotels Group; Atlanta (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Gastgewerbe sucht einen Empfangsmitarbeiter, der für die Betreuung der Gäste und die Unterstützung des Concierge-Teams verantwortlich ist. In dieser Rolle sind Sie der erste Ansprechpartner für Besucher und tragen zur Schaffung einer einladenden Atmosphäre bei. Sie werden auch für die Organisation von Konferenzräumen und die Bearbeitung von Anfragen zuständig sein. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Teil eines globalen Teams zu werden, das sich für wahre Gastfreundschaft einsetzt.

Benefits

Bezahlte Freizeit

Medizinische Versicherung

Zahnversicherung

401K

Mitarbeiterrabatte

Qualifications

• Mindestens ein Jahr Erfahrung als Empfangsmitarbeiter oder Kundenservice-Vertreter.
• Starke Kundenorientierung und positive Einstellung.

Responsibilities

• Begrüßung von Besuchern und Beantwortung von Anfragen.
• Verantwortung für die Sauberkeit des Empfangsbereichs.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Organisationsfähigkeiten

PC-Kenntnisse

Education

High School Diploma oder gleichwertig

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346

Under general supervision, provides reception coverage and as a backup for Concierge for IHG Hotels & Resorts Corporate Office [Dunwoody/Atlanta] and general office support for the Corporate Services department in accordance with the Company’s standards.

Onsite work schedule: 7:00am – 4:00pm / 5 days a week [Monday – Friday]; No remote

Your day to day

• Respond to visitors’ routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
• Ensure that lobby reception area is always neat and presentable; serve as host/hostess and ensure beverages are available for guests.
• Schedule Lobby conference rooms as needed.
• Responsible for validating parking passes as appropriate.
• Responsible for processing name badges for guests and visitors.
• Maintain a consistent, high-quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
• Serve as Backup for the concierge in the booking of corporate meetings. Coordinate meeting room configurations and set up with Porter.Liaison with the Global Tech team regarding audio-visual requirements and technical issues.
• Escalate any Facility issues to the IHG Facilities team or Building management.

What we need from you

• High School Diploma or equivalent.
• At least one year as a receptionist or customer service representative in a corporate environment.
• Strong customer service focus and a positive attitude.
• Effective oral and written communication skills for the purpose of conveying information to internal and external customers and when greeting visitors.
• General knowledge of Company organizational structures/functions preferred to direct calls and visitors.
• Effective problem-solving skills, organizational skills and time management.
• Ability to work with all levels internally and externally and to work independently with minimal supervision.
• Strong PC skills including proficiency in a variety of software packages (i.e. Excel, WP, Microsoft Word, PowerPoint, Outlook, e-mail, etc.)
• Office, warehouse, storage rooms.
• This position requires the ability to lift up to 20 pounds and push furniture, carts, dollies, equipment, etc.

Location – Atlanta, GA [Dunwoody]; Onsite 7:00am – 4:00pm / 5 days a week [Monday – Friday]; No remote

The salary range for this role is $16.16 to $22.75 per hour. This role is also eligible for bonus pay (as applicable).We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.