Concierge Coordinator

AvantStay; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a passionate Concierge Coordinator to enhance guest experiences in the booming short-term rental market. This fully remote role involves selling concierge services, creating tailored itineraries, and providing exceptional customer service. Ideal candidates will have a background in luxury travel and VIP customer service, with a strong focus on sales and guest satisfaction. Join a dynamic team dedicated to transforming travel and enjoy benefits like unlimited paid time off and company-sponsored insurance. If you're enthusiastic about travel and helping others, this opportunity is perfect for you.

Benefits

Unlimited Paid Time Off

Company-sponsored insurance (medical, dental, vision, life)

Complimentary and discounted stays at properties

Paid parental leave

Wellness stipend

Cell phone stipend

Qualifications

• 2-3 years of experience in VIP Customer Service or Concierge roles.
• Strong communication skills and attention to detail.

Responsibilities

• Sell Concierge services and create personalized itineraries for guests.
• Interact with guests via phone, SMS, and email to ensure satisfaction.

Skills

VIP Customer Service

Sales Experience

Communication Skills

Technical Issue Understanding

Team Orientation

Job description

Who We Are...

AvantStay delivers world-class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture-funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience tailored for groups, powered by technology at every layer.

What We Are Looking For...

We have streamlined the most consistent and tech-driven experience in the short-term rental market, with the Concierge role bringing hospitality to the forefront. As a brand ambassador, the Concierge Coordinator will support guests from reservation to stay, working closely with Guest Experience Coordinators to ensure a seamless, high-touch service. This role requires a passion for helping people and enhancing guest experiences, with a focus on sales and exceptional customer service. The role is fully remote; candidates must be available to work PST hours, including weekends.

What you'll do...

1. Sell Concierge services to guests, focusing on quarterly revenue goals
2. Create itineraries and experiences to enhance guest stays
3. Develop proposals and itineraries to present our offerings
4. Interact with guests via phone, SMS, and email to ensure satisfaction
5. Respond promptly, professionally, and personally to inquiries, making guests feel welcome
6. Convert requests into confirmed services, managing leads and outreach
7. Support field operation teams and guest experience staff to maintain high-quality service
8. Assist in program development with Concierge management
9. Keep customer information and confirmations updated in relevant systems
10. Provide accurate information on properties and policies
11. Understand guest profiles and offer personalized recommendations for upgrades and experiences
12. Attend bi-weekly meetings, providing updates and discussion points
13. Stay informed on market upgrades, seasonality, trends, and local events to better serve guests
14. Engage sincerely with guests, exceeding expectations and owning the guest experience from start to finish

Requirements

• 2-3 years of VIP Customer Service and/or Concierge experience
• Luxury Travel industry background preferred
• Experience in Sales and Call Center environments preferred
• Positive, enthusiastic, and passionate about travel
• Ability to understand and communicate technical issues
• Strong team orientation and reliability, self-starter attitude
• Quick learner of new software and adaptable to updates
• Excellent written and verbal communication, with attention to detail
• Availability to work weekends (Saturday and Sunday shifts required)

Benefits

Join AvantStay to work on meaningful projects with a dynamic team, transforming travel and vacations.

• Salary: $18 - $20 USD per hour
• Unlimited Paid Time Off
• Company-sponsored insurance (medical, dental, vision, life)
• Complimentary and discounted stays at properties
• Paid parental leave
• Wellness stipend
• Cell phone stipend

Equal Employment Opportunity

We celebrate diversity and are proud to be an equal opportunity employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.