Associate Inbound Concierge Agent

Blue Cross & Blue Shield of Rhode Island; Providence (RI); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving healthcare and enriching lives. As an Associate Inbound Concierge Agent, you'll advocate for Medicare members, providing essential support and guidance. This role emphasizes exceptional customer service, problem-solving, and relationship-building, ensuring members receive the assistance they need. With a focus on innovation and community engagement, this position offers a unique opportunity to make a meaningful impact in the lives of others while enjoying the flexibility of remote work. If you're passionate about healthcare and committed to excellence, this role is for you.

Qualifications

• Up to two years of customer service experience required.
• Flexibility to work weekends and shifts between 8 a.m. and 8 p.m.

Responsibilities

• Respond to Medicare members’ inquiries about benefits and services.
• Identify and escalate issues affecting members and providers.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Computer Literacy

Education

High School Diploma or Equivalent

Customer Service Assessments

Medicare Certification

Job description

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Schedule: Remote

Compensation: $20.00 per hour

Join a team focused on healthcare and improving lives. Be part of an innovative, diverse organization that values inclusion and community engagement.

Why This Job Matters

Serve as an advocate for Medicare members by responding to inquiries regarding benefits, products, services, resources, network, and policies. Identify and escalate issues affecting members and providers, and support retention through exceptional service.

What You’ll Do

1. Respond to Medicare members’ inquiries about benefits, products, services, and policies.
2. Identify problems affecting members and providers; notify relevant departments to resolve issues.
3. Build and maintain relationships with members and providers, providing excellent service both over the phone and in person.
4. Ensure compliance with internal policies and regulatory requirements.
5. Identify cross-sell opportunities for ancillary products such as dental insurance.
6. Maintain records of interactions, process account changes, and refer unresolved issues.
7. Work in various capacities including as a Medicare Concierge phone Agent and Community Outreach Specialist at different locations and events.
8. Perform other duties as assigned.

What You Need To Succeed

1. Combination of education and experience.
2. Up to two years’ experience in customer service.
3. Successful completion of Customer Service Assessments and Medicare Certification.
4. Flexibility to work weekends and shifts between 8 a.m. and 8 p.m.
5. Ability to work at various locations in Rhode Island with reliable transportation.
6. Strong communication, problem-solving, and interpersonal skills.
7. Computer literacy and data organization skills.
8. Ability to work independently and as part of a team, meeting quality and time standards.

The Extras

1. Experience in a remote call center environment.
2. Knowledge of health insurance or managed care.
3. Bi-lingual skills (Spanish or Portuguese).
4. Health Producers License.

Location and Work Schedule

Headquartered in Providence, RI, with options for in-office, hybrid, or remote work, depending on the role. Permitted to reside in select states with HR approval.

Equal Opportunity

BCBSRI values diversity and inclusion, providing equal employment opportunities regardless of race, gender, age, disability, veteran status, sexual orientation, gender identity or expression. For more information, see the EEOC poster.