Concessions Supervisor | Wings Event Center | FT

Radisson-Hotel-Group; Kalamazoo (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Greenleaf Hospitality Group seeks a hands-on restaurant/event operations leader in Kalamazoo to supervise staff, ensure guest satisfaction, and drive event success at Wings Event Center. You will manage scheduling, training, and daily operations to deliver outstanding service and a cohesive team environment.

The role emphasizes coaching, brand loyalty through service quality, and effective communication with guests and colleagues to sustain a positive guest experience and smooth business flow.

Responsibilities

• Direct performance of assigned staff and follow up with corrections where needed.
• Motivate staff and build an engaged team culture.
• Ensure guest satisfaction and create brand loyalty through personalized service.
• Schedule and labor expense control; money reconciliation and cash handling.

Job description

Job DescriptionDuties may include, but not limited to: Follow all Greenleaf Hospitality Group policies and procedures Prioritize and organize work assignments and be able to delegate Direct performance of assigned staff and follow up with corrections where needed Motivate staff Ascertain staff to form cohesive team Ability to clearly think, analyze and resolve problems, while exercising good judgment Accuracy to details Endure abundant physical movements in carrying out job duties Exert physical effort in transporting and placement of tables, chairs, rolling bars andgeneral catering equipment Ensure security of storage and access to WEC property Work without direct supervision Knowledge of daily scheduled group functions, times, locations and amount of people Knowledge of location of all WEC function space and names of rooms Knowledge of all catering set-ups and standard room settings Knowledge of proper cleaning techniques, requirements and proper chemical handling Knowledge of POS machines with the ability to train staff quickly and effectively Communicate effectively with guests, management and coworkers to theirunderstanding Speak, read, and write English precisely and clearly Strong presence on event days Resolve any guest issues that may occur, leaving the guest with a positive experience Ensure that all associates are being productive and providing personalized guestexperience Create brand loyalty through the guest service experience and product value Responsible for a smooth, positive flow of the business with regards to both internaland external guests Build an engaged culture through recognition of individual talents and contributions Train and job coach front staff Continuous improvement of employee engagement to ensure retention Hold associates accountable to standards, communicate to manager if situations arisethat may require counseling and participate in counseling Confidence and willing to take charge of any situation, including opening and closing,scheduling, and answering questions Communicate to staff the vision and goals of Wings Event Center and GreenleafHospitality Group Hold effective team huddle. Go over any special instructions and/or changes needed forthe shift Staff schedule and labor expense control Money reconciliation and cash handling Connect with teammates personally to build positive and trusting relationships Communicate effectively and in a timely manner Be available to all associates to answer questions, guide, and support them