Food & Beverage Manager | Wings Event Center

Radisson Plaza Hotel; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Greenleaf Hospitality Group is seeking a hands-on leader to manage restaurant, banquets, and kitchen staff. You will train, coach, and develop teams to deliver exceptional service, while aligning with company values and management directions.

This role requires organizing daily operations, ensuring compliance, and maintaining guest satisfaction across multiple locations. The ideal candidate will drive high standards, monitor interactions, and foster strong relationships with internal and

Qualifications

• Staff training and development experience.
• Strong communication and leadership skills.
• Ability to coach across multiple locations and staff levels.
• Focus on service excellence and guest interaction.

Responsibilities

• Assist in recruiting and onboarding staff.
• Organize and coach teams to maintain high service standards.
• Monitor guest interactions and staff performance daily.
• Coordinate with management to implement processes and policies.
• Drive profit through effective people management and operational discipline.
• Develop opportunities for staff growth and recognition.

Skills

Staff training

Coaching

Customer service

Communication

Relationship building

Job description

WHAT YOU’LL BE DOING:

May include, but not limited to: Selection, training, coaching of staff in alignment with company values Establishing high standards of service excellence, monitoring guest/employee interaction on a daily basis Direct and organize activities in the restaurant, banquets and kitchen Communication and implementation of all processes as set forth by management Ability to handle various levels of business volume in several locations at the same time Understanding of the basic fundamentals of fiscal responsibility Strong ability to build relationships with internal and external customers Deliver exceptional customer service Be able to work in a fast, paced environment Must be highly focused and detail oriented

ESSENTIAL JOB RESULTS:

Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities. Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement. Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections. Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices. Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement. Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions. Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry. Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

WHAT YOU NEED FOR THIS POSITION:

Driven by purpose, mission, values, and has sense of urgency Able to work closely with staff through strong communication and verbal skills Able to stand for long periods of time, up to 10 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks Explore Open Roles Browse our current listings or utilize the filters to find your perfect fit at Greenleaf Hospitality Group.