Concessions Supervisor: Lead, Train & Delight Guests

Kalahari Resorts LLC; Wisconsin; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching, PTO, holidays

Health, dental, vision coverage

Employee appreciation events, perks

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a Concessions Supervisor to assist the leadership team in daily quick service operations. You will help manage labor, run the floor, train staff, and handle inventory with a focus on delivering excellent guest experiences.

The role requires 1–2 years of supervisory experience in a QSR setting, strong communication skills, and a collaborative leadership style.

Qualifications

• 1-2 years of supervising/management experience within a QSR/Fast Food setting.
• Good verbal communication and interpersonal skills are essential.
• Operating knowledge of food management systems.
• A leadership style rooted in collaboration, respect, and service to others.

Responsibilities

• Ensure that all food and beverage products are consistently prepared and served according to the concession venue’s recipes, portioning, cooking and serving standards.
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort
• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of associates and creating a positive, productive working environment
• Continually strive to develop, coach, and train staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner

Skills

Supervisory experience

Leadership

Customer service

Job description

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a Concessions Supervisor to assist the leadership team in daily quick service operations. You will help manage labor, run the floor, train staff, and handle inventory with a focus on delivering excellent guest experiences.

The role requires 1–2 years of supervisory experience in a QSR setting, strong communication skills, and a collaborative leadership style.