Restaurant Supervisor - Lead Guest Experience

Kalahari Resorts LLC; Wisconsin; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Health, dental, vision coverage

Employee appreciation events, perks at

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells seeks a Restaurant Supervisor to lead Daylene's Supper Club operations, delivering high-quality service and ensuring guest satisfaction. You will coach team members, manage daily dining room activities, and uphold company standards while supporting managers and ensuring smooth, efficient operations across food and beverage outlets.

The role emphasizes hands-on leadership, training, and adherence to safety and service protocols, with opportunities

Qualifications

• 1 year of front-of-the-house operations and/or supervisory positions in a hotel or resort setting is preferred.
• Prior restaurant experience in a full-service restaurant is required.
• Must be able to communicate, read, write, and speak English effectively.
• State or Local law may require certification upon completion of an alcohol awareness/safety class and state-certified proper food handling certification.

Responsibilities

• Support the Restaurant Manager, Assistant Manager, and F&B Director and understand all policies, procedures, standards, specifications, guidelines, and training programs for all food and beverage outlets within the Resort completely, communicating expectations and enforcing those policies with restaurant associates.
• Fill in where needed (as an associate) to ensure guest service standards and efficient operations are met daily.
• Continually strive to develop, coach, and train your staff in all areas of professional development.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

Skills

Food & beverage knowledge

English proficiency

Supervisory experience

Job description

Kalahari Resorts & Conventions in Wisconsin Dells seeks a Restaurant Supervisor to lead Daylene's Supper Club operations, delivering high-quality service and ensuring guest satisfaction. You will coach team members, manage daily dining room activities, and uphold company standards while supporting managers and ensuring smooth, efficient operations across food and beverage outlets.

The role emphasizes hands-on leadership, training, and adherence to safety and service protocols, with opportunities