Concessions Manager — Lead High-Volume Event Operations

Compass Group USA; Bloomington (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Levy at Indiana University seeks a Concessions Manager to oversee day-to-day operations at concession locations within the venue in Bloomington. You will lead hourly and supervisory teams, ensuring superior guest service, operational excellence, and financial performance during games and events.

You will partner with culinary, warehouse, and operations teams to deliver a best-in-class experience for IU fans and guests, while managing costs and staffing effectively.

Qualifications

• Minimum 2–4 years of foodservice, concessions, hospitality, or retail management experience.
• Experience managing high-volume operations in sports, entertainment, or event venues preferred.
• Strong leadership and team development skills with the ability to motivate diverse teams.

Responsibilities

• Manage concession operations during athletic and special events.
• Lead, train, coach, and develop concession supervisors and frontline team members.
• Ensure compliance with Levy, Indiana University, and local health and safety standards.
• Monitor labor, food, and beverage costs to achieve budget and profitability goals.
• Collaborate with culinary and warehouse teams to maintain inventory levels and product availability.
• Maintain excellent relationships with guests, clients, university partners, and fellow departments.
• Analyze results and implement strategies to improve efficiency, revenue and guest experience.
• Support hiring, onboarding, scheduling, and performance management for concessions staff.

Skills

Team leadership

Staff development

Inventory management

Labor planning

Financial accountability

Communication skills

Organizational skills

Microsoft Office

Scheduling/POS systems

Education

Associate's or Bachelor's Degree in Hospitality, Business, Sports Management

Tools

Microsoft Office

POS systems

Job description

Levy at Indiana University seeks a Concessions Manager to oversee day-to-day operations at concession locations within the venue in Bloomington. You will lead hourly and supervisory teams, ensuring superior guest service, operational excellence, and financial performance during games and events.

You will partner with culinary, warehouse, and operations teams to deliver a best-in-class experience for IU fans and guests, while managing costs and staffing effectively.