Concession Manager, Luxury Retail – Lead, Elevate Service

Reiss; New York (NY); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive pay with bonus scheme

Up to 80% staff discount

Business wear reimbursement

Employee assistance programs

Further workplace benefits

Résumé du poste

Reiss in New York seeks a Concession Manager for the Bloomingdale's, Soho concession to lead daily operations and drive commercial results in a luxury luxury environment. You will mentor the concession team, delivering a personalised shopping experience while ensuring stock, promotions, and visual standards are executed to the brand's high expectations.

The role blends customer service excellence with strong store operations, talent development, and performance management, offering a competitive

Qualifications

• Experience leading retail operations in a similar size environment.
• Premium or luxury product mindset is desirable, but all retail backgrounds considered.
• Proven track record of improving business performance.
• Deliver exceptional customer service through your team.
• Strong visual and commercial product management skills.
• Able to balance customer service, operations, and visual presentation.

Responsabilités

• Plan long-term concession goals and drive performance.
• Manage concession operations and overall results.
• Lead the team to deliver personalised customer service.
• Oversee stock levels and stock control to minimise loss.
• Execute promotions, sales and merchandising to standard.
• Recruit, develop and retain talent; conduct performance reviews.

Connaissances

Retail management

People management

Customer service

Stock control

Merchandising

Communication

Description du poste

Reiss in New York seeks a Concession Manager for the Bloomingdale's, Soho concession to lead daily operations and drive commercial results in a luxury luxury environment. You will mentor the concession team, delivering a personalised shopping experience while ensuring stock, promotions, and visual standards are executed to the brand's high expectations.

The role blends customer service excellence with strong store operations, talent development, and performance management, offering a competitive