Luxury Retail Assistant Manager - Lead Service & Sales

Reiss Limited; New York (NY); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Generous employee discount

Rewarding bonus and commission

Wellbeing Perks

Wellbeing and Financial support via EA

Best in market healthcare options

Family friendly policies including par

Employee referral scheme

Career development opportunities

Job summary

Reiss is seeking a full-time Assistant Manager for the Bleecker Street store in New York, leading premium customer service and driving commercial performance. The role entails managing daily store operations, coaching the team, and ensuring KPI targets are met.

You will oversee training, recruitment support, and implement efficient processes, with a focus on exceptional service and visual standards in a luxury retail environment.

Qualifications

• Retail management experience at a similar level.
• Passion for premium or luxury products.
• Proven track record of increasing business performance.
• Proven track record delivering excellent customer service through your team.
• Strong commercial product management and visual merchandising skills.
• Ability to flex between customer service, operations, technical and visual elements.
• Ability to work under pressure in fast-paced environment.
• Self-motivated, focused and driven to achieve goals.
• People management skills; able to bring out the best in your team.
• Strong written and verbal communication skills.

Responsibilities

• Overseeing day-to-day store operations.
• Identify opportunities to drive sales and profitability.
• Aim to exceed KPIs.
• Inspire team with regular service and product training.
• Maintain effective operational processes and admin.
• Assist with recruitment and performance reviews.
• Deputize for Store Manager when absent.

Skills

Retail management

Customer service

Visual merchandising

Team leadership

Communication skills

Job description

Reiss is seeking a full-time Assistant Manager for the Bleecker Street store in New York, leading premium customer service and driving commercial performance. The role entails managing daily store operations, coaching the team, and ensuring KPI targets are met.

You will oversee training, recruitment support, and implement efficient processes, with a focus on exceptional service and visual standards in a luxury retail environment.