Computer User Support Specialist for AI Training

SaidGig; New York (NY); Remote; USD 41,000 - 76,000; Full time

Job summary

SaidGig is seeking a remote contract Tier 2/3 IT support specialist to train next-generation AI systems through detailed, real-world troubleshooting input. You will diagnose hardware, software, and networking issues and document effective solutions.

You will support Windows, macOS, and Linux environments, record steps and resolutions in a ticketing system, and share insights to improve support workflows and training data quality.

Qualifications

• Minimum 3 years of proven Tier 2/3 IT support experience.
• Strong hardware and software troubleshooting across platforms.
• Working knowledge of networking including TCP/IP, VPN, DNS.
• Proficiency with ticket management systems and documentation.
• Excellent written and verbal communication with user-friendly explanations.
• Ability to work independently and prioritize tasks for projects.

Responsibilities

• Diagnose and resolve hardware, software, and networking issues.
• Support Windows, macOS, and Linux environments including connectivity.
• Record troubleshooting steps, resolutions, and interactions in a ticket system.
• Provide detailed process insights to improve support workflows and data quality.
• Collaborate asynchronously and explain technical concepts clearly in writing.
• Identify recurring patterns and recommend process improvements.

Skills

Tier 2/3 support

Hardware troubleshooting

Software troubleshooting

Networking basics

Documentation

Communication

Education

CompTIA A+

Network+

ITIL (advantageous)

Tools

Ticket management systems

Job description

Role Overview

Apply Tier 2/3 technical support expertise to help train next-generation AI systems through detailed, real-world troubleshooting input. This remote contract role focuses on diagnosing user technology issues, documenting effective solutions, and improving how technical support workflows are understood.

Key Responsibilities

• Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
• Support Windows, macOS, and Linux environments, including connectivity issues involving TCP/IP, VPNs, and DNS.
• Record troubleshooting steps, resolutions, and user interactions clearly in a ticket management system.
• Provide detailed process insights that improve future support workflows and technical training data quality.
• Collaborate asynchronously and explain technical concepts clearly in written and verbal communication.
• Identify recurring support patterns and recommend process improvements to the project team.

Qualifications

• At least 3 years of proven Tier 2/3 IT support experience.
• Strong hardware and software troubleshooting skills across varied platforms.
• Working knowledge of networking, including TCP/IP, VPN, and DNS troubleshooting.
• Proficiency with ticket management systems and thorough technical documentation practices.
• Excellent written and verbal communication skills, including the ability to provide user-friendly explanations.
• Ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.
• CompTIA A+, Network+, or ITIL certifications are advantageous.
• No previous AI experience is required.

Work Terms

Remote contract engagement.

Compensation

$30 to $55 per hour.