Remote IT Support Specialist for AI Training

micro1; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Micro1 is seeking an experienced IT Support Specialist contractor to join a remote project focused on training next‑generation AI systems. You will diagnose hardware and software issues across Windows, Mac, and Linux, document steps, and provide clear guidance to non‑technical users.

In this role, you’ll contribute to incident documentation in ITSM systems, resolve connectivity problems using TCP/IP and VPN, and collaborate asynchronously with a distributed team while delivering precise written

Qualifications

• 3+ years of Tier 2/3 IT support experience.
• Strong hardware/software/network troubleshooting across multiple OS.
• Proficient documentation and communication for non-technical users.

Responsibilities

• Diagnose and resolve hardware and software issues across Windows, Mac, and Linux.
• Document incident details and resolutions in ticketing systems (ITSM).
• Troubleshoot connectivity issues using TCP/IP, DNS, and VPN.
• Provide clear, step-by-step guidance to non-technical users.
• Contribute to knowledge bases and process documentation.

Skills

Tier 2/3 IT support

IT troubleshooting

Documentation & comms

Tools

ITSM platforms

Job description

Micro1 is seeking an experienced IT Support Specialist contractor to join a remote project focused on training next‑generation AI systems. You will diagnose hardware and software issues across Windows, Mac, and Linux, document steps, and provide clear guidance to non‑technical users.

In this role, you’ll contribute to incident documentation in ITSM systems, resolve connectivity problems using TCP/IP and VPN, and collaborate asynchronously with a distributed team while delivering precise written