Computer User Support Specialists | Remote - Contract

Xperteez Technology Pvt Ltd; United States; A distancia; USD 34.000 - 55.000; Jornada completa

Descripción de la vacante

Xperteez Technology Pvt Ltd is seeking Computer User Support Specialists to support a key customer project remotely. You will apply advanced troubleshooting to hardware, software, and networking issues, with a focus on documenting solutions and contributing to training data quality.

No AI-specific experience required; domain knowledge matters. You will diagnose, resolve issues, and document steps in a ticketing system, while collaborating asynchronously and communicating complex concepts clearly

Formación

• Proven ability to troubleshoot hardware and software across platforms.
• Solid networking fundamentals including TCP/IP, VPN, and DNS troubleshooting.
• Experience documenting steps and solutions in a ticketing system.
• Excellent written and verbal communication; user-friendly explanations.

Responsabilidades

• Diagnose and resolve hardware, software, and networking issues for users.
• Provide OS support for Windows, MacOS, and Linux environments.
• Document troubleshooting steps clearly in the ticket system and share resolutions.
• Suggest process improvements to enhance workflows and data quality.
• Collaborate asynchronously and communicate complex concepts in writing.
• Identify recurring issues and contribute recommendations to the project team.

Conocimientos

hardware/software troubleshooting

networking knowledge

tcp/ip

VPN

DNS

ticket management

OS support

Descripción del empleo

Role Title: Computer User Support Specialists Role Type: Contractor Location: Remote We are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Required Skills

• hardware/software troubleshooting
• networking knowledge
• tcp/ip
• VPN
• DNS
• ticket management
• OS support

Scope of Work

• Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
• Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
• Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
• Contribute detailed process insights that enhance future support workflows and training data quality.
• Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
• Identify patterns in support issues, offering recommendations or process improvements to the project team.

Preferred Qualifications

• Minimum 3 years' proven experience providing Tier 2/3 IT support.
• Expertise in diagnosing and resolving hardware and software issues across varied platforms.
• Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
• Proficiency with ticket management systems and thorough documentation practices.
• Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
• Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
• Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.